Summary
Overview
Work History
Education
Skills
Rockstar Award 2024 - Marketstar
Timeline
Generic

Serina Hammon

West Point

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

9
9
years of professional experience

Work History

Customer Education Specialist

Marketstar - Asana
07.2021 - Current
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Facilitated workshops for professional development of Asana users.
  • Improved team collaboration by initiating regular strategy meetings.
  • Followed all company policies and procedures to deliver quality work.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Cultivated positive relationships with users to deliver timeless education and knowledge of the platform.

Direct Support Professional Supervisor

August Sun
09.2018 - 03.2021
  • Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
  • Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
  • Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
  • Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
  • Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
  • Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
  • Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.

Sales Development Representative

Datamaster
03.2016 - 06.2018
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.

Education

Syracuse High School
Syracuse, UT
05-2014

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Proficient in Asana
  • Skilled in building trust-based relationships
  • Expert in needs assessment and tailored solutions

Rockstar Award 2024 - Marketstar

MarketStar's "RockStar Award" is a quarterly employee recognition program designed to highlight individuals who have made outstanding contributions to the organization under the 6 "Marketstar Values," I was recognized for our "We Care" value - "Serina really is the heart of "We Care" at MarketStar. Her support and care create a positive, nurturing environment that reminds us all to prioritize our health and mental well-being. It’s something we truly appreciate, and she makes such a difference in how we show up every day as ourselves."

Timeline

Customer Education Specialist

Marketstar - Asana
07.2021 - Current

Direct Support Professional Supervisor

August Sun
09.2018 - 03.2021

Sales Development Representative

Datamaster
03.2016 - 06.2018

Syracuse High School

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