Serina Hernandez

Drove sales of cellular service and phone products by applying proactive nature, knowledge of customer preferences and active listening skills.

• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Drove financial performances of assigned areas by verifying achieved sales, profit goals and implementing plans to correct deficiencies.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Provides support to the teacher to ensure a safe and stimulating educational environment

• Assist the teacher in planning and preparation for daily activities, aide's instructional efforts of the teacher
• Developed positive relationship with each child through observation and learning experience and enhanced student development and growth