ALICIA TERAN
Newark
Summary
Energetic Lead Sales Associate with 5+ years of sales experience who models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team to retain customer satisfaction.
Overview
13
13
years of professional experience
Work History
Lead Sales Associate/Retail Assistant Manager
Victra Verizon
Kearny
01.2022 - Current
- Led team in providing exceptional customer service and support.
- Trained new associates on product knowledge and sales techniques.
- Managed inventory levels and ensured product availability for customers.
- Assisted customers with mobile device selection and technical inquiries.
- Collaborated with management to develop promotional strategies for sales events.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
Lead Sales Associate
Mobile City
Paterson
04.2016 - 04.2018
- Developing multiple strategies for gaining customers.
- Training New employees in learning systems and rules of store.
- Key holder responsible for opening and closing store.
- In charge of Cash management.
- Responsible for Client follow ups.
- Responsible for being a role model to other coworkers.
- Responsible for Planagram and any store changes.
- Setting up meeting to discuss promotions with coworkers.
- Prospecting and searching for multiple ways to enhance foot traffic.
- Handling and correcting customers concerns or issues.
Lead Sales Associate
Digital Express PCS
Bloomfield
02.2013 - 04.2016
- Responsibilities in hitting sales Quota.
- Responsible for training new employees.
- Key holder responsible for opening and closing store and taking care of cash and inventory.
- Excelling in customers solutions and customer service.
- Planogram/keeping up with new promotions as well as new products.
- Setting up meetings for product Knowledge review with staff.
- Follow ups with customers by contacting them during the first 14 days of service.
- Prospecting for new customers by handing out flyers.
Education
High School Diploma -
Belleville High School
Belleville, NJCriminal Justice
Essex County College
Newark, NJSkills
- Customer service
- Problem solving
- Prospecting
- Increasing foot traffic
- Training
- Aquiring referals
- Inventory
- Winning back customers
- Flexiable
- Organized
- Energetic and engaging
Activities
Number one sales representative in my company's district for exceeding Sales quota and exceptional customer service.
Timeline
Lead Sales Associate/Retail Assistant Manager
Victra Verizon
01.2022 - Current
Lead Sales Associate
Mobile City
04.2016 - 04.2018
Lead Sales Associate
Digital Express PCS
02.2013 - 04.2016
High School Diploma -
Belleville High School
Criminal Justice
Essex County College