Jedaiah Esters
Rochester
Summary
Results-driven retail professional building a foundation in computer and information technology security. Extensive experience in promotional planning and data analysis. Expertise in overseeing daily operations and engaging with customers to provide exceptional shopping experiences and create lasting relationships. Committed to driving operational efficiency and achieving measurable outcomes. Expertise in team leadership and fostering growth in the workplace to deliver operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Retail Sales Lead
Famous Footwear
Rochester, New York
06.2022 - Current
- Assisted in managing daily operations and coordinating team assignments.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared reports on operational processes for management review.
- Operated cash register and processed customer transactions efficiently.
- Managed inventory by tracking stock levels and reporting discrepancies.
- Engaged with customers to build positive shopping experiences and relationships.
- Trained and mentored staff on product knowledge and sales techniques to enhance team effectiveness.
- Collaborated with upper management on strategic initiatives to enhance overall store profitability and efficiency.
- Resolved customer issues promptly, enhancing the shopping experience and fostering brand loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Famous Footwear
Rochester, New York
07.2020 - 06.2022
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product features and benefits effectively.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
Radio Show Host
Wayo 104.3 Fm
Rochester, New York
01.2018 - 08.2020
- Hosted live radio segments with engaging discussions and music selections.
- Developed show content by researching current events and local interests.
- Engaged listeners through social media and on-air interactions to foster community.
- Operated soundboard during live performances in order to ensure quality recordings.
- Interviewed on-air guests in a professional manner while adhering to time limits.
- Provided technical support during pre-recorded segments of the show when necessary.
Education
Associate of Science - Computer And Information Systems Security
Monroe Community College
Rochester, NY06-2024
High School Diploma -
Olympia High School
Rochester, NY06-2020
Skills
- Customer service
- Team leadership
- Promotional planning
- Verbal and written communication
- Retail operations management
- Task delegation
- Conflict resolution
- Adaptability and flexibility
- Technical support
- Communication skills
- Building rapport
- Feedback implementation
- Time management
- Teamwork and collaboration
- Upselling and cross selling
- Money handling
- Staff training and development
Timeline
Assistant Manager/Retail Sales Lead
Famous Footwear
06.2022 - Current
Sales Associate
Famous Footwear
07.2020 - 06.2022
Radio Show Host
Wayo 104.3 Fm
01.2018 - 08.2020
High School Diploma -
Olympia High School
Associate of Science - Computer And Information Systems Security
Monroe Community College