Serina Medina
San Antonio,TX
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. At Waxing the City, leveraged patient communication and data recording accuracy to boost salon revenue significantly. Known for exceptional teamwork, adaptability, and a commitment to continuous improvement, consistently exceeds employer expectations by delivering outstanding results and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Wax Specialist
Waxing the City
08.2024 - 01.2025
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Increased salon revenue by Number% through upselling at-home products and providing excellent care.
New Born Hearing Screener
Pediatrix Medical Group
10.2019 - 03.2024
- Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
- Assisted in maintaining supplies and equipment inventory within the department, ensuring that all necessary materials were available for efficient operation.
- Collaborated with audiologists for follow-up evaluations when necessary, ensuring optimal care for infants with potential hearing issues.
- Improved newborn hearing screening rates by implementing efficient testing procedures and proper documentation.
- Trained new staff members on proper techniques for administering OAE and ABR tests, fostering a consistent standard of care across the team.
Server
Cracker Barrell
10.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Olive Garden
10.2019 - 09.2022
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Twin Peaks
08.2018 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Bill Millers
08.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Popeyes
05.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Esthetics
Ogle School
TX11.2023
Earl Warren High School
San Antonio, TX06.2018
Skills
- Patient communication
- Data recording accuracy
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Adaptability
- Continuous improvement
- Professionalism
- Goal setting
- Patient recordkeeping
- Self motivation
- Adaptability and flexibility
- Team collaboration
- Reliability
Timeline
Wax Specialist
Waxing the City
08.2024 - 01.2025
Server
Cracker Barrell
10.2022 - 12.2023
New Born Hearing Screener
Pediatrix Medical Group
10.2019 - 03.2024
Server
Olive Garden
10.2019 - 09.2022
Server
Twin Peaks
08.2018 - 10.2019
Cashier
Bill Millers
08.2017 - 12.2018
Cashier
Popeyes
05.2017 - 08.2017
Esthetics
Ogle School
Earl Warren High School
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