Serina Ross
Redlands,CA
Summary
Detail-oriented professional with a Bachelor’s degree in Psychology and experience supporting client services, documentation, and data tracking in fast-paced environments. Proven ability to coordinate schedules, maintain organized records, and communicate effectively with diverse clients and teams. Known for strong multitasking, problem-solving, and customer service skills. Bilingual in Spanish with a commitment to accuracy, efficiency, and positive client experiences.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Advanced Behavior Therapist
Autism Learning Partners
Inland Empire, CA
08.2021 - 04.2025
- Maintained detailed client documentation, progress reports, and treatment records while ensuring compliance with company standards and healthcare regulations.
- Analyzed behavioral and treatment data to identify trends and support evidence-based program adjustments.
- Coordinated scheduling and communication between clients, families, and clinical teams to ensure continuity of care.
- Managed multiple client cases simultaneously while meeting documentation deadlines and maintaining high organizational accuracy.
- Built strong relationships with clients and colleagues through professional communication, problem resolution, and consistent follow-up.
Head Bartender
Midtown East NY LLC
New York, NY
10.2018 - 04.2019
- Delivered exceptional customer service while managing high transaction volumes in a fast-paced environment.
- Maintained accurate financial transactions and cash handling with 100% accuracy.
- Assisted management with operational procedures, including opening/closing processes and team coordination.
- Built strong relationships with customers that increased repeat business and overall revenue.
Server
Bareburger
New York, NY
09.2015 - 09.2018
- Managed multiple tables and customer requests simultaneously while maintaining a high level of service.
- Ranked #5 nationally for product sales across 36 locations through strong communication and relationship-building skills.
- Collaborated with team members to improve workflow efficiency and customer experience.
Education
Bachelor of Arts - Psychology
Saint John's University
Queens, NY 08.2014 - 06.2020
Skills
- Recruitment coordination & scheduling
- Candidate and client communication
- Documentation & records management
- Data tracking and reporting
- Calendar and appointment coordination
- Microsoft Office (Word, Excel, Outlook)
- Customer service & conflict resolution
- Process coordination and organization
- Multitasking in high-volume environments
- Written and verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Advanced Behavior Therapist
Autism Learning Partners
08.2021 - 04.2025
Head Bartender
Midtown East NY LLC
10.2018 - 04.2019
Server
Bareburger
09.2015 - 09.2018
Bachelor of Arts - Psychology
Saint John's University
08.2014 - 06.2020