Seriniti Andrews
Indianapolis,IN
Summary
Dynamic trainer and mentor with extensive experience at Freddy’s Frozen Custard and Steakburgers, specializing in new hire training and quality control. Proven ability to enhance team performance and customer satisfaction through effective coaching and organization. Skilled in cooking and adept at thriving in high-stress environments, driving continuous improvement initiatives.
Overview
2026
2026
years of professional experience
Work History
Hot Line/ Cold Line Trainer
Freddy’s Frozen Custard and Steakburgers
- Ensured availability of essential resources for trainers.
- Evaluated effective training strategies to drive program enhancements.
- Evaluated training sessions to obtain insights for refining content delivery.
- Trained new employees to boost productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored staff to adopt industry best practices for continuous improvement.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 30%.
Hotline Cook
Freddy’s Frozen Custard and Steakburgers
Speedway, IN
02.2023 - 06.2025
- Ensured dishes met restaurant standards for quality and presentation.
- Kept kitchen area tidy and well-ordered.
- Managed team efforts to deliver quick food service during rush periods.
- Handled kitchen equipment with safety and efficiency
- Adhered to food safety protocols to reduce contamination risk.
- Adapted swiftly to menu changes and customer special requests.
- Trained new cooks on kitchen procedures and best practices for efficiency
- Executed multiple food preparation tasks with precision and timeliness.
- Trained junior cooks to enhance their culinary skills.
- Implemented portion control measures to minimize food waste.
- Executed multiple responsibilities simultaneously under pressure
- Followed food storage protocols to prevent spoilage.
- Resolved customer issues efficiently and effectively
- Operated and maintained grills, fryers and other cooking equipment.
- Checked freshness and quality of ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Monitored food temperatures for proper cooking and safe consumption.
- Performed daily prep tasks by chopping, slicing and dicing various foods
- Prepared meals according to customer specifications.
- Trained new team members on kitchen operations and safety protocols
- Developed deep understanding of menu items and ingredients.
Cashier
Freddy’s Frozen Custard and Steakburgers
Speedway, IN
02.2023 - 06.2025
- Handled customer transactions swiftly using POS systems.
- Maintained accurate cash drawer, ensuring proper change distribution.
- Trained new staff on cashiering procedures.
- Welcomed customers upon store entry.
- Assisted customers in recognizing their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed cash, check, and credit card payments accurately.
- Built relationships with customers to encourage repeat business
- Facilitated customer enrollment in reward programs.
- Restocked and organized merchandise
- Assisted customers with returns, refunds and resolving issues.
- Mentored new employees on cashier duties and best practices, improving staff performance.
- Optimized checkout to minimize waiting times.
- Provided backup support for other areas when needed, showcasing versatility within the restaurant
- Strengthened team morale and cooperation by assisting coworkers during peak hours
Education
GED -
Ben Davis High School
Indianapolis, IN08.2025
Skills
- New hire training
- Customer Service
- Cashiering
- Cleaning
- Quality Control
- Working in high stress environments
- Cooking
- Time management
- Organization
- Opening/ Closing
Timeline
Hotline Cook
Freddy’s Frozen Custard and Steakburgers
02.2023 - 06.2025
Cashier
Freddy’s Frozen Custard and Steakburgers
02.2023 - 06.2025
Hot Line/ Cold Line Trainer
Freddy’s Frozen Custard and Steakburgers
GED -
Ben Davis High School