Serita Haynes
Chesterfield,VA
Summary
Professional driver with solid experience in providing safe and efficient transportation services. Skilled in navigation, vehicle maintenance, and customer service. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, punctuality, and commitment to achieving results.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Chauffeur/Driver
RMA Transportation
08.2019 - 04.2026
- Transported passengers point-to-point while adhering to assigned routes and efficiently navigating detours.
- Followed DOT guidelines and traffic laws while transporting passengers safely.
- Performed pre- and post-trip inspections to check vehicle readiness and identify safety concerns.
- Ensured customer satisfaction by addressing inquiries and concerns. and communicated route changes to passengers.
- Monitored vehicle condition through pre-trip inspections, reporting maintenance needs promptly.
- Coordinated pickup and drop-off schedules with clients, dispatch, and support staff.
- Maintained clean, presentable vehicles by performing detailed interior and exterior upkeep.
- Assisted passengers with luggage, door service, and special requests to enhance comfort.
- Ensured confidentiality and discretion while transporting executives, guests, and high-profile passengers.
- Communicated clearly with clients to confirm itineraries, changes, and arrival details.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Conducted routine vehicle inspections to ensure proper maintenance and address any potential issues before they escalated.
Assistant Rural Carrier
United States Postal Service
03.2019 - 09.2022
- Delivered mail and packages along rural routes, ensuring timely receipt despite changing weather conditions.
- Sorted mail and scanned items to facilitate accurate delivery tracking and enhance customer satisfaction.
- Obtained signatures for certified mail and accurately recorded attempted deliveries to maintain delivery compliance.
- Performed pre- and post-trip inspections before operating delivery vehicles.
- Sorted, cased, and prepared mail for rural route delivery using USPS operational procedures.
- Loaded and organized parcels, flats, and letters for efficient curbside and roadside delivery.
- Delivered accountable mail, certified items, and parcels while maintaining chain-of-custody accuracy.
- Collected postage-due, forwarded mail, and processed undeliverable items per postal regulations.
- Inspected vehicle readiness and reported mechanical or safety issues before route departure.
- Assisted customers with mail inquiries, redelivery requests, and package drop-off requirements.
- Maintained schedule adherence and delivery accuracy across changing route conditions and workloads.
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Safeguarded mail security by adhering strictly to USPS guidelines regarding handling and processing of parcels.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
Bus Driver
Groome Transportation
09.2017 - 06.2018
- Operated scheduled transportation routes, ensuring timely arrivals and clear announcements of upcoming destinations to enhance passenger experience.
- Assisted passengers with ADA needs and answered questions about routes and transfers.
- Conducted daily vehicle inspections and performed pre- and post-trip checks to ensure safety and compliance with operational standards.
- Conducted training sessions for new hires to ensure they understood company policies and procedures. and reported traffic disruptions to dispatchers.
Bus Driver
National Express Transit
Yuma, AZ
01.2017 - 07.2017
- Drove scheduled bus routes, ensuring timely transportation of passengers while adhering to traffic laws.
- Assisted passengers with ADA needs, providing information on schedules and routes to enhance their travel experience.
- Collected fares, issued transfers, and completed daily vehicle inspections.
- Reported traffic disruptions and passenger concerns to dispatchers to facilitate prompt resolution and maintain service quality.
- Operated shuttle buses safely across scheduled routes, ensuring punctual passenger transportation.
- Completed pre-trip and post-trip inspections to verify vehicle readiness and DOT compliance.
- Assisted passengers with boarding, luggage handling, and accessibility needs.
- Monitored route conditions and adjusted driving decisions to maintain safe, efficient service.
- Communicated schedule changes and service issues with dispatch and operations staff.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Motor Vehicle Operator
MCCS OKINAWA
12.2013 - 08.2016
- Operated buses for up to 67 passengers, vans, and vehicles up to four tons to ensure safe and efficient transport.
- Transported passengers on charter and school routes, ensuring compliance with traffic laws and safety regulations.
- Conducted daily and monthly vehicle inspections and maintained vehicle cleanliness.
- Trained new employees in vehicle operation and manual transmission, enhancing team capability and service quality.
- Operated passenger vehicles and support trucks for safe transport across assigned routes.
- Performed pre-trip and post-trip inspections to verify vehicle readiness and safety compliance.
- Adhered to traffic laws, base regulations, and safety procedures during daily driving operations.
Education
Certificate -
Yuma Truck Driving School
Yuma, AZ01.2017
Skills
- Class A CDL
- Passenger endorsement
- Air brake endorsement
- DOT compliance
- Trip inspections
- Passenger transportation
- Passenger transport logistics
- ADA assistance
- Mail delivery
- Clean driving record
- Safe driving
- Adaptability to change
- Customer service
- Flexibility
- Professional manner
Certification
- Passenger Endorsement
- Air Brake Endorsement
Licenses
- Class A CDL
- Expires: Present
Personal Information
- Title: Class A/B CDL Driver
- Driving License: Class A CDL
- Work Permit: US work authorization
Timeline
Chauffeur/Driver
RMA Transportation
08.2019 - 04.2026
Assistant Rural Carrier
United States Postal Service
03.2019 - 09.2022
Bus Driver
Groome Transportation
09.2017 - 06.2018
Bus Driver
National Express Transit
01.2017 - 07.2017
Motor Vehicle Operator
MCCS OKINAWA
12.2013 - 08.2016
Certificate -
Yuma Truck Driving School