Serita Smith
West Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Behavior Technician
Autism Learning Partners, CA
Sacramento, CA
05.2024 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Monitored client's progress towards identified goals through data collection and analysis.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Shift Manager
Wingstop
Sacramento, California
03.2021 - 03.2022
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between staff members in a professional manner.
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Assistant Manager
Dennys Restaurant
West Sacramento, California
09.2017 - 03.2021
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Manager
McDonald's
West Sacramento, California
03.2013 - 09.2017
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Processed payroll checks, vendor invoices, customer refunds, and other payments as required.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Managed daily cash operations and maintained accurate records of all transactions.
Education
GED -
Fairfield Suisun Adult School
Fairfield,CA 05-2005
Skills
- Individualized Education Plans
- Documentation skills
- Appointment Setting
- Data collection and analysis
- Communication
- Client Relationship Development
Timeline
Behavior Technician
Autism Learning Partners, CA
05.2024 - Current
Shift Manager
Wingstop
03.2021 - 03.2022
Assistant Manager
Dennys Restaurant
09.2017 - 03.2021
Shift Manager
McDonald's
03.2013 - 09.2017
GED -
Fairfield Suisun Adult School