Serita V Cofield
Acworth
Summary
Results-driven resource management professional with a proven track record in optimizing resource allocation and coordinating projects effectively. Expertise in enhancing team collaboration and driving outcomes through innovative and adaptive strategies. Proficient in data analysis, strategic planning, and fostering strong stakeholder communication. Recognized for reliability and flexibility, thriving in dynamic environments to deliver exceptional results.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Lead Business Resource Specialist, GS 1101-14
Department of Veteran Affairs
09.2024 - Current
- Provide contract oversight for the Medical-Surgical Prime Vendor program that has achieved significant cost avoidance by leveraging the capabilities of major distributors.
- Evaluate contractor performance, providing feedback for continuous improvement and operational efficiency.
- Improve office efficiency by effectively managing internal communications and correspondence.
- Coordinate cross-functional teams to ensure timely execution of program objectives.
- Collaborate with managers to identify and address employee relations issues.
- Implement tracking systems for monitoring resource utilization and availability.
Program Management Officer, GS 0343-14
Department of Veteran Affairs
04.2021 - 09.2024
- Certified Project Management Professional (PMP), who possess extensive experience applying project management approaches, tools and phases of the project lifecycle.
- Supervised (7) Portfolio Managers, (1) Supervisory Program Analysts, and provide 2nd / 3rd level Supervision to 30+ multi-disciplinary team members (innovations, operational readiness, incident management, and Agile business process support) while maintaining an average retention rate of 90%.
- Perform a wide range of Human Resource Management functions which included Hiring Procedures and Resume Reviews, Submission of Personnel Actions via Web HR, Time & Attendance, Onboarding staff, Conflict Management, Performance Management, and Improvement Plans.
- Led the development, delivery, and integration of 5 portfolios in Integrated Veteran Care (formerly the Office of Community Care) of overly complex, public-and internally facing products and services.
- Led cross-functional teams to enhance program efficiency and deliver strategic project goals.
- Drove continuous improvement initiatives within the program framework, enhancing overall project outcomes and stakeholder satisfaction.
- Served as a COR; managed contract compliance, ensuring adherence to federal regulations and organizational policies.
- Developed comprehensive program roadmaps aligning with organizational objectives and stakeholder expectations.
- Fully accountable for an annual budget more than $32 Million budget for the Division.
Associate Director, GS 0343-14
Department of Veteran Affairs
08.2019 - 04.2021
- Supervised (1) Assistant Director, (1) Administrative Support Assistant, and provide 2nd / 3rd level Supervision to 77 multi-disciplinary team members.
- Led cross-functional teams to drive strategic initiatives and enhance organizational effectiveness.
- Developed and implemented key performance indicators to monitor project success and operational efficiency.
- Built cohesive coalitions and partnerships with Federal, State and Local officials to maintain interagency agreements.
- Performed a wide range of Human Resource Management functions which included Hiring Procedures and Resume Reviews, Submission of Personnel Actions via Web HR, Time & Attendance, Onboarding staff, Conflict Management, Performance Management, and Improvement Plans.
- Provided program expertise to internal and external stakeholders to ensure effective program delivery in accordance with Title 38 and related applicable Federal laws.
- Collaborated with OI&T to determine, design and configure computer equipment and software to maximize efficiency and effectiveness.
- Conducted comprehensive market analysis to identify growth opportunities and inform strategic planning processes.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Managed $6.1 Million budget for the Division and provide oversight of $200+ million IT budget for systems managed within our division.
Assistant Director, GS 0343-13
Department of Veteran Affairs
04.2018 - 08.2019
- Supervised (6) Supervisory Management Analysts, (2) Management Analyst, (1) Administrative Support Assistant, and provide 2nd level Supervision for 75 team members.
- Analyzed data trends to inform decision-making and drive organizational goals.
- Led strategic initiatives to enhance operational efficiency and streamline workflows.
- Developed training programs to mentor staff and improve team performance.
- Facilitated communication between departments to ensure alignment on objectives and deliverables.
- Spearheaded change management strategies to support organizational growth and adaptation.
- Led cross-functional teams to deliver complex IT projects on time and within budget.
Supervisory Management Analyst, GS-0343-12
Department of Veteran Affairs
08.2015 - 04.2018
- Supervised day-to-day operations of (28) Program Support Clerks, (2) Legal Administrative Specialists, (2) File Room Program Support Clerks, and (2) Program Specialist.
- Analyzed organizational performance metrics to identify areas for improvement and recommend strategic initiatives.
- Developed comprehensive reports on operational efficiency, enhancing decision-making processes for management teams.
- Performed a wide range of Human Resource Management functions which included Hiring Procedures and Resume Reviews, Submission of Personnel Actions via WebHR, Time & Attendance, Onboarding staff, Conflict Management, Performance Management, and Improvement Plans.
- Served as COR; Managed contract compliance, ensuring adherence to regulations and policies.
- Facilitated training sessions for staff on new systems and processes, promoting best practices across the organization.
Desktop Services Supervisor, GS-2210-13
USDA Forest Service
01.2011 - 11.2013
- Direct, resolute professional with over 10 years of IT experience and 3 years of senior IT management experience.
- Provided Regional Leadership to a team of 33 federal employees and contractors which provide on-site and remote IT services to 25 US States and Puerto Rico.
- Performed a wide range of Human Resource Management functions which included Hiring Procedures, Time & Attendance, Conflict Management, Performance Management, and Improvement Plans.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented projects and project management of resources with $750K, assigned to enable the successful upgrades from Windows XP to Windows 7 and evolution of technologies that are mandated by USDA.
- Federal Executive Board Leadership Program – Led a multi-agency project team that established nine federal, state, and local partnerships to provide outreach and access to healthcare programs to the uninsured in low-income communities.
Education
A.S. - Computer Information System
Sparks State Technical College
Eufaula, Alabama01.1998
Graduate - undefined
Federal Executive Board Leadership in Government Program
01.2012
B.S. - Computer Information System, Business Administration
Troy State University
Dothan, Alabama01.2000
Skills
- Program management in IT
- Developing customer support skills
- Analytical and critical thinking
- Leadership development
- Operational enhancements
- Software knowledge
- Complex Problem-solving
Certification
- CompTia A+ Hardware / Software
- Project Management Professional
- FAC COR Level II
Timeline
Lead Business Resource Specialist, GS 1101-14
Department of Veteran Affairs
09.2024 - Current
Program Management Officer, GS 0343-14
Department of Veteran Affairs
04.2021 - 09.2024
Associate Director, GS 0343-14
Department of Veteran Affairs
08.2019 - 04.2021
Assistant Director, GS 0343-13
Department of Veteran Affairs
04.2018 - 08.2019
Supervisory Management Analyst, GS-0343-12
Department of Veteran Affairs
08.2015 - 04.2018
Desktop Services Supervisor, GS-2210-13
USDA Forest Service
01.2011 - 11.2013
Graduate - undefined
Federal Executive Board Leadership in Government Program
B.S. - Computer Information System, Business Administration
Troy State University
A.S. - Computer Information System
Sparks State Technical College
Performance Awards
- Outstanding Performance Award, 2025-2011
- 2013 Employee of the Year – Atlanta Federal Executive Board, 2013
- Certificate of Appreciation – Desktop Recognition Site Review, 2012
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