Serita Williams
Radcliff,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable approach with strong ability in problem solving. Highly organized, proactive and punctual with team-oriented mentality. Focused on bringing over 10+ years of top-quality performance in transportation industry. Unwavering work ethic and dedication to quality transportation service.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Assistant Coordinator
Jefferson County Public School District
Louisville, KY
04.2024 - Current
- Assisted in organizing meetings for students and staff.
- Coordinated communication between teachers, parents, and administration.
- Managed payroll for over 177 employees.
- Researched and prepared reports required by management or directors.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained employees on best practices and protocols to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Drafted communications on behalf of the department manager or director.
Bus Driver
Jefferson County Public Schools
SHEPHERDSVILLE, Kentucky
04.2018 - 04.2024
- Drove specified routes in compliance with traffic regulations and time schedules.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Announced stops clearly to help passengers disembark at correct locations.
- Learned and followed school transportation procedures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to leadership, or route selection..
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with routing summer programs and permanent routes.
District Property Manager
Relentless Holdings
Louisville, Kentucky
10.2022 - 01.2023
- Monitored rental income, expenses, and occupancy rates for each property in the district portfolio.
- Conducted regular inspections of assigned properties to ensure compliance with local regulations and property standards.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Investigated complaints, disturbances and violations to address and resolve issues.
- Met with committees to discuss and resolve legal and environmental issues.
- Prepared and completed lease documents, annual budgets, forecasts and monthly performance and management reports in Buildium..
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Prepared detailed budgets and financial reports for properties.
- Organized monthly staff meetings to discuss current operations and upcoming projects.
- Negotiated leases and collected security deposits to facilitate contracts with tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated with outside vendors for maintenance services as needed.
Shipping and Receiving Clerk/Trainer Coordinator
Packaging Unlimited
Louisville, Kentucky
06.2019 - 07.2021
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Processed outbound shipments, including packing and labeling products for delivery.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Operated computers to access information related to shipping activities.
- Maintained inventory of shipping materials and supplies.
- Researched discrepancies between physical count of items versus inventory system reports.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed returns efficiently according to company policies and procedures.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Attended meetings, training and activities to enhance skills and credentials.
General Manager
Popeyes® Louisana Kitchen
Lexington, KY
02.2012 - 03.2018
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Led employee evaluations with constructive feedback to boost performance.
- Supervised employees through planning, assignments, and direction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delegated work to staff, setting priorities and goals.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Administered employee discipline through verbal and written warnings.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Leveraged Teamview skills to input and compile data gathered from various sources.
- Worked at multiple locations, through Kentucky, Indiana, Elizabethtown, Lexington-certified trainer/ area culture specialist.
Education
Bachelor of Science - Human Resource Leadership
University of Louisville
Louisville, KY 08.2026 - 08.2026
Bachelor of Science - Human Resources Development
Sullivan University
Louisville, KY 01.2024 - 12.2025
Licensed Practial Nurse - Nursing
Brown Mackie School of Nursing
Louisville, KY06-2014
Associate of Business Administration Certificate - Business Administration And Management
Elizabethtown Community And Technical College
Elizabethtown, KY01-2002
High School Diploma -
North Hardin High School
Radcliff, KY05-2000
Skills
- Reliable
- Dependable
- Multi-task
- Diverse Mentality
- Excellent Communication Skills
References
References available upon request.
Timeline
Bachelor of Science - Human Resource Leadership
University of Louisville
08.2026 - 08.2026
Assistant Coordinator
Jefferson County Public School District
04.2024 - Current
Bachelor of Science - Human Resources Development
Sullivan University
01.2024 - 12.2025
District Property Manager
Relentless Holdings
10.2022 - 01.2023
Shipping and Receiving Clerk/Trainer Coordinator
Packaging Unlimited
06.2019 - 07.2021
Bus Driver
Jefferson County Public Schools
04.2018 - 04.2024
General Manager
Popeyes® Louisana Kitchen
02.2012 - 03.2018
High School Diploma -
North Hardin High School
Associate of Business Administration Certificate - Business Administration And Management
Elizabethtown Community And Technical College
Licensed Practial Nurse - Nursing
Brown Mackie School of Nursing