Seriyah Dixon
Tupelo,MS
Summary
I am a compassionate professional with extensive experience in customer service. I have proven ability to resolve conflicts and enhance customer satisfaction through active listening and critical thinking. I am skilled in technical support and adept at multitasking, ensuring efficient operations and fostering loyalty among clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Right At Home Health Care
12.2025 - 03.2026
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, mobility, and medication management.
- Developed individualized care plans based on client needs and preferences.
- Monitored client health status, reporting changes to healthcare professionals promptly.
Customer Service Representative
Walmart
Tupelo, MS
12.2024 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Iqor
Tupelo, MS
02.2022 - 12.2024
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Assisted in troubleshooting technical issues, improving response times and service quality.
- Collaborated with team members to streamline communication processes, promoting a cohesive work environment.
- Provided support in processing orders and returns, ensuring accuracy and efficiency in operations.
Education
High School Diploma -
Tupelo High School
Tupelo, MS05.2019
Skills
- Active listening
- Critical thinking
- Technical support
- Respectful and compassionate
- Time management
- Multitasking and organization
Certification
CPR Certification
First Aid Certification
Timeline
Caregiver
Right At Home Health Care
12.2025 - 03.2026
Customer Service Representative
Walmart
12.2024 - 12.2025
Customer Service Representative
Iqor
02.2022 - 12.2024
High School Diploma -
Tupelo High School