Serllina Antonieta Alvarado
Fort Myers,FL
Summary
Career Objectives I am driven by the desire to acquire valuable experiences and enhance my skills, with the ultimate aim of establishing a thriving and enduring professional journey. My aspiration is to explore diverse opportunities that foster personal growth, while immersing myself in a stimulating and demanding work environment. Through diligent effort and collaborative teamwork, I am determined to showcase my abilities and demonstrate cultural sensitivity in order to effectively collaborate with individuals from various backgrounds. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Insurance Assistant Representative
Lee Memorial Hospital
09.2023 - Current
- Greet patients, visitors in a timely manner
- Managed various of customer calls and department
- Provided backup for other representatives when needed
- Resolve any issues quickly and efficiently
- Help clients settle any questions or concerns on their insurance
- Ensure that policy requirement reduces
- Bill tracking
- Explain plans to clients, guiding in selecting a policy that suits best
- Overseeing a portfolio of clients
Customer Service Representative
Lee Memorial Hospital
08.2021
- Greet patients, visitors in a timely manner
- Managed various of customer calls and department
- Provided backup for other customer service representatives when needed
- Resolve any issues quickly and efficiently
- Communicate with each department
Outpatient Registration volunteer
Lee Memorial Hospital
08.2019 - 01.2021
- Greet patients, visitors in a prompt and courteous manner
- Manage the day to day patient flow and completion of performance assigned
- Escort patients to appropriate areas
Volunteer Teacher Helper
Heights Elementary School
02.2015 - 07.2019
- Worked under the teachers' direction to maintain a clean, safe, and comfortable classroom
- Assist in proper classroom management and implement daily schedule
- Ability to perform activities that involve a variety of media
Home Health Assistant/ Administration
Brookdale
04.2017 - 01.2019
- Provided on-the-clock, on-call, in-home assistance for elderly patients
- Assisted patients with mobilization, health and hygiene, physical fitness, rehabilitation, assistive medical care, and other personal services
- Acted as liaison between patient, patient’s family, and medical care organizations
- Organized, filled out, and completed necessary paperwork and documentation required by Medicare, Medicaid
Office administration assistant
Tile flooring. Co
02.2012 - 09.2019
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Maintaining files
- Welcoming visitors to your office
- Answering phone calls
- Taking and delivering message
- Scheduling meetings and sending meeting invites to attendees
techn Home assistant Manager diploma
Lincoln, School
01.2005
Education
Lincoln Martin High School
Miami, FLSkills
- Certified in Heart-saver, First Aid, AED with current card expiring in 2023
- Self Motivating Personality
- Excellent Organizational Skills
- Great Communication Skills
- Leadership
- Communication
- Detail Oriented
- Teamwork
- Self Motivated
- Honesty
- Adaptability
- Listening
- Problem Solving
- Account Management
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Customer Service
- Administrative Support
- Problem-Solving Ability
- Customer Data Confidentiality
- Investigate Claims
- Call Triaging
- Customer Relationship Management
- Minute Taking
- Critical Thinking
- Filing
- Research
- Grammar
- Calendaring
- Monitoring
- Document and Records Management
Timeline
Insurance Assistant Representative
Lee Memorial Hospital
09.2023 - Current
Customer Service Representative
Lee Memorial Hospital
08.2021
Outpatient Registration volunteer
Lee Memorial Hospital
08.2019 - 01.2021
Home Health Assistant/ Administration
Brookdale
04.2017 - 01.2019
Volunteer Teacher Helper
Heights Elementary School
02.2015 - 07.2019
Office administration assistant
Tile flooring. Co
02.2012 - 09.2019
techn Home assistant Manager diploma
Lincoln, School
01.2005
Lincoln Martin High School
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