Abigail Hicks
Trumpet/ Bluesprig Pediatrics
Pearland,TX
1
Certification
14
years of professional experience
Provided clinical support as certified medical assistant.
Performed ECG testing as electrocardiography technician.
Work History
Operations Assistant
2 Years 7 Months- Supported daily clinic operations by coordinating patient flow and front-desk tasks
- Scheduled appointments and updated records using electronic health systems
- Assisted families with check-in, forms, and routine administrative questions
- Prepared charts and organized documentation for clinical staff review
- Monitored office supplies and replenished materials to maintain workflow continuity
- Communicated appointment changes and follow-up needs with patients and caregivers
- Verified insurance and demographic information for accurate patient records
- Handled incoming calls and routed messages to appropriate departments
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
Registered Behavior Technician
4 Years 1 Month- Implemented ABA treatment plans to support skill acquisition and reduce challenging behaviors.
- Collected accurate session data to track progress and guide clinical decision-making.
- Facilitated discrete trial training and natural environment teaching during client sessions.
- Supported behavior intervention strategies while maintaining safety and rapport.
- Documented client responses and session notes to ensure consistent communication with supervising staff.
- Assisted with preference assessments and reinforcement strategies to increase engagement.
- Collaborated with BCBA team to adjust interventions based on observed client needs.
- Modeled family support techniques to promote carryover of therapeutic goals at home.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Vocational Habilitation Trainer
8 Years 9 Months- Provide day habilitation services to persons with Developmental Disabilities and/or Dual Diagnosis. Help develop individual’s skills and abilities to realize their fullest potential by providing direct services as designated by individual service plans. Lead staff team development. Perform other duties as assigned.
Correctional Officer
1 Year 5 Months- Maintained security of a correctional institution, observed, and participated in supervision, control, and custody of offenders.
Patient Care Technician
1 Year 1 Month- Assists the professional nurses by performing various patient care activities and related non-professional services necessary to meet personal, comfort needs, and carry out the medical and nursing plan of care for all adolescents, adults and geriatrics.
Cashier
6 Months- Assisted customers at checkout and bagged groceries. Also worked in the produce department.
Cashier
10 Months- Assisted customers at check out and upgraded customer accounts.
Welder/Assembler
2 Months- Worked in a team environment, reading instructions and assembling products or pieces of products. This included testing sub-assembled parts before doing their required assembly. After the assembly is completed, assemblers then move the piece or product to the next phase in the manufacturing process. Excellent manual dexterity was required as some assembly can require working with small, detailed objects. Assemblers are required to meet daily production goals.
Sales Associate – Lingerie Department
3 Months- Accountable for the customer service and sales experience including assisting with general operations. Completed checkout processes including returns and re-ticketing. Assisted with the signing and merchandising standards at all checkouts while stocking and merchandising store products. Assisted with recovery, put backs and fitting room maintenance as needed and participated in annual inventory processes.
Education
- Certified Medical Assistant
Associate of Psychology
Skills
Strong knowledge of computers
excellent analytical skills and excellent communication skills.
Pays close attention to detail and has excellent leadership abilities. Proficient in Microsoft Office Suite. Current in Heart Saver CPR AED
First Aid
Infection Control
Suicide Prevention training.
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Vital sign monitoring
Vital signs monitoring
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Phlebotomy
Reliable team player
Procedure assistance
Electronic health records
Electronic medical records
Compassionate
CPR
Immunization administration
Phlebotomy techniques
Specimens collection and processing
Patient assessments
Medical procedures
Laboratory specimen collection
Professionalism and ethics
Insurance verification
Maintaining confidentiality
Appointment setting
Compassionate caregiver
Medical records management
Patient care coordination
Patient flow management
Sterilization techniques
First aid
Medical supply inventory
Equipment sterilization
Medical office administration
Complex Problem-solving
Trustworthy companion
Adaptable
Patient management
Inventory and supply management
OB/GYN procedures
Simple dressings
Certification
Certified medical assistant
Electrocardiography technician
Timeline
Operations Assistant
Trumpet/ Bluesprig Pediatrics
02.2023 - 09.2025Read More
Registered Behavior Technician
Trumpet/ Bluesprig Pediatric
08.2021 - 09.2025Read More
Vocational Habilitation Trainer
Texana Center
01.2018 - 2021Read More
Correctional Officer
Allen Correctional Center
04.2016 - 09.2017Read More
Patient Care Technician
Rapides Regional Hospital
04.2015 - 05.2016Read More
Cashier
Kroger’s
10.2014 - 04.2015Read More
Cashier
Sam’s Club
09.2013 - 07.2014Read More
Welder/Assembler
Johnson's Control
06.2012 - 08.2012Read More
Sales Associate – Lingerie Department
JCPenney
05.2011 - 08.2011Read More
Houston Medical Assistant
from Certified Medical Assistant
Read More
Houston Community College
Associate of Psychology
Read More