Sermarc Mitchell
Grand Prairie
Summary
Detail-oriented operations professional with experience in data management, field operations, project coordination, and client support. Proven ability to work independently, maintain accurate documentation, manage time-sensitive responsibilities, and adapt in fast-paced environments. Recognized for strong observational skills, sound judgment, excellent communication, and a commitment to safety and quality. Proficient with Microsoft Office Suite and experienced using technology to track, analyze, and report data.
Overview
11
11
years of professional experience
Work History
Higher Education Advisor
Education is Freedom
Dallas
08.2023 - 07.2026
- Managed a portfolio of approximately 180 clients while maintaining detailed records and tracking progress through multiple data systems.
- Collected, verified, and analyzed student data to ensure accuracy, compliance, and timely completion of critical milestones.
- Documented daily interactions, case updates, and outcomes with a high level of accuracy and attention to detail.
- Collaborated with school personnel and community partners to resolve issues and improve operational efficiency.
- Utilized Microsoft Excel, Word, Outlook, and database systems to monitor performance metrics and generate reports.
- Managed competing priorities while consistently meeting deadlines in a fast-paced environment.
Medical Courier (Independent Contractor)
Dropoff
Dallas
12.2018 - 07.2024
- Safely operated personal vehicle to transport time-sensitive medical specimens while adhering to strict safety and compliance standards.
- Conducted pre-route planning and ensured accurate, on-time deliveries across multiple locations.
- Maintained detailed delivery records and communicated status updates with dispatch and healthcare facilities.
- Executed tasks autonomously with minimal supervision while consistently meeting service expectations.
- Demonstrated exceptional situational awareness, safe driving habits, and professionalism.
Project Manager
Dynata
11.2021 - 06.2022
- Managed projects representing up to $500,000 in quarterly revenue.
- Coordinated multiple projects simultaneously while ensuring quality standards and client expectations were met.
- Monitored project performance, documented progress, and communicated updates to stakeholders.
- Collaborated with cross-functional teams to resolve operational issues and improve workflow efficiency.
- Identified process improvements that enhanced operational effectiveness.
General Manager
Planet Fitness
12.2015 - 11.2017
- Directed daily operations of a high-volume fitness center generating approximately $2.5 million annually.
- Led hiring, coaching, scheduling, and performance management to build a high-performing team.
- Managed payroll, budgeting, and operational reporting to maintain financial health.
- Ensured compliance with company policies, safety procedures, and operational standards.
- Resolved customer concerns, ensuring high satisfaction and loyalty.
Education
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Dallas, TX02.2015
Skills
- Data Collection and Documentation
- Quality Assurance
- Process Improvement
- Microsoft Excel
- Microsoft Word
- Outlook
- Technical Troubleshooting
- Vehicle safety compliance
- Time Management
- Operations Coordination
- Client relations
- Written and Verbal Communication
- Team Collaboration
- Independent Decision Making
- Adaptability
- Detail orientation
- Safety Compliance
ADDITIONAL QUALIFICATIONS
- More than 10 years of licensed driving experience
- Comfortable working independently for extended periods
- Flexible to work days, nights, weekends, overtime, and travel
- Able to learn new technology and software quickly
Timeline
Higher Education Advisor
Education is Freedom
08.2023 - 07.2026
Project Manager
Dynata
11.2021 - 06.2022
Medical Courier (Independent Contractor)
Dropoff
12.2018 - 07.2024
General Manager
Planet Fitness
12.2015 - 11.2017
Associate of Applied Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts