Bobby Mornes

• Provide high school students with support in identifying their post-secondary dreams. Support students through their college and career journey by creating authentic relationships based on empathy and honesty as the lead advisor I supervised 2 advisors implementing daily goals and tracking student progress to ensure post -secondary success for a senior class of 504 students

• Assist teacher in processing student data, Provided extra support for behavior students with classroom group activities and focused student IEP goals. Effectively managed student behavior by keep track of progress for 10 students

Assist teacher with daily routine lessons plans, maintain accurate and complete student data, Managed behavior issues. Prepared classroom materials, provided individual support to student in need of extra support.

• Delivered instruction in diverse subjects, ensuring curriculum alignment and student engagement.
• Adapted lesson plans to meet varying learning styles and classroom dynamics for a class size of 20

• Oversee the front end operations, managing 50 cashiers process returns and exchanges. Handle customer complaints and concerns to ensure a safe friendly check out experience.
• Analyzed customer feedback to identify trends and improve service delivery processes by managing 30 incoming calls and emails per day from customers

• Facilitated customer service initiatives by addressing inquiries promptly and professionally.
• Provided exceptional customer service, consistently exceeding performance metrics.