Sonia Rodriguez-Ortega
Albuquerque,NM
Summary
Dynamic professional with a proven track record of delivering exceptional service and cultivating strong client relationships. Expertise in problem-solving and effective communication ensures high standards in every interaction. Thrives in collaborative environments and adapts to evolving needs while driving impactful results. Recognized for reliability, meticulous attention to detail, and a strong client-focused approach that enhances overall satisfaction.
Overview
28
28
years of professional experience
Work History
Full-time Service Provider/Driver
UPS
Albuquerque, NM
05.1998 - Current
- Delivered packages on high-volume residential and commercial routes while maintaining strict adherence to safety procedures and Department of Transportation regulations.
- Safely operated delivery vehicles in varied traffic, weather, and road conditions while maintaining an excellent safety record.
- Managed daily routes requiring efficient time management, route planning, and the ability to meet demanding delivery schedules.
- Loaded and organized delivery vehicles to maximize efficiency and ensure accurate, on-time deliveries.
- Utilized handheld delivery technology (DIAD) to track packages, capture customer signatures, and maintain accurate delivery records.
- Provided professional customer service while building strong relationships with residential and business customers.
- Lifted and handled packages of varying sizes and weights in a physically demanding work environment.
- Maintained compliance with company policies, safety standards, and operational procedures over a 27+ year career.
Vehicle Operator/E-5 Staff Sergeant
United States Air National Guard
Albuquerque, NM
02.1999 - 09.2006
- Manages Air Force equipment management system program for vehicle fleet.
- Operates, cleans and services motor vehicles. Conducts preoperative vehicle inspections and documents results. Performs operator maintenance.
- Prepares, reviews, and maintains vehicle operator forms, records, and reports on vehicle operation, inspection, and dispatching activities.
- Performs dispatching duties.
- Controls equipment and performs custodial duties.
- Plans and schedules vehicle operations activities and transportation support requirements.
- Designates and coordinates shuttle bus and mass transportation requirements.
- Plans and implements convoy operations.
- Maintains records and logs.
- Evaluates services provided by vehicle operations.
- Establishes a local permissible operating distance. Evaluates and approves special requests.
Education
Bachelor of Science - Psychology
12-2007
Skills
- Time management skills
- Strong verbal communication
- Effective written communication
- Data entry
- Collaborative teamwork
- Problem-solving
- Attention to detail
- Reliability
- Policy enforcement
- Decision-making
- Self-driven initiative
- Oversight of regulatory adherence
Accomplishments
2001 NM Air National Guard Airman of the Year
Timeline
Vehicle Operator/E-5 Staff Sergeant - United States Air National Guard
02.1999 - 09.2006
Full-time Service Provider/Driver - UPS
05.1998 - Current
University Of New Mexico - Bachelor of Science, Psychology