Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cindy Koog

Camp Verde,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Full Time Service Provider

UPS
11.2005 - Current
  • Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
  • Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
  • Enhanced customer satisfaction by effectively addressing and resolving complaints in timely manner.
  • Identified areas for improvement within service process, proposing strategic solutions that led to 30% improved performance metrics.
  • Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience

Mechanic Assistant

Ace Xpress Shuttle
Cottonwood, AZ
05.2005 - 04.2006
  • Worked alongside senior mechanic to gain hands-on experience with advanced repair techniques and tools.
  • Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
  • Collaborated with team members on large-scale repair projects, ensuring timely completion and high-quality workmanship.
  • Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs and increasing productivity by 25%.

Education

Associate of Arts - Business

Yavapai College
Prescott, AZ
05.2026

Skills

    • Exceptional communication
    • Complaint Handling
    • Services optimization
    • Client Relations
      • Effective Time Management
      • Problem-Solving
      • Organizational Skills

Accomplishments

16 year safe driving award

10 out of 10 customer satisfaction award


Timeline

Full Time Service Provider

UPS
11.2005 - Current

Mechanic Assistant

Ace Xpress Shuttle
05.2005 - 04.2006

Associate of Arts - Business

Yavapai College

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Cindy Koog