Serobie Rios
Rupert,ID
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Barista
Java Espress
Burley , ID
08.2020 - 01.2025
- Created promotional displays for advertising special events or promotions at the cafe.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Education
Health Science, Liberal Arts - Rad Tech
College of Southern Idaho
Twin Falls, ID05-2025
High School Diploma -
Burley Senior High School
Burley, ID05-2021
Skills
- Fluent in Spanish
- Team collaboration
- Speedy and efficient
- Opening and closing coordination
- Physical stamina
- Time management
- Exceptional customer service
- Team leadership
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Barista
Java Espress
08.2020 - 01.2025
Health Science, Liberal Arts - Rad Tech
College of Southern Idaho
High School Diploma -
Burley Senior High School
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