Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seron Samuel

Pensacola,FL

Summary

Accomplished Shift Leader at Panda Express, adept in operations management and customer service, significantly enhancing productivity and client satisfaction. Expert in team supervision and problem-solving, with a proven track record in employee training and development. Skilled in utilizing technology for operational efficiency, I excel in both client service and conflict resolution, driving sales and customer retention.

Overview

9
9
years of professional experience

Work History

Shift Leader

Panda Express
Pensacola, FL
06.2019 - Current
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Assessed company operations for compliance with safety standards.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Assisted in the development and implementation of new operational procedures.
  • Delegated tasks to employees and monitored activities and task completion.
  • Adhered to all health code regulations while preparing food items for customers.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Implemented strategies to take advantage of new opportunities.

Technical Specialist Group Leader

Provalus
Brewton, AL
11.2017 - 06.2025
  • Coordinated with project managers to ensure alignment with client expectations and project timelines.
  • Deployed websites onto production servers using FTP clients or other deployment tools.
  • Developed tests to verify implementation of project requirements and enhance customer satisfaction.
  • Continuously researched and implemented new technologies to maximize development efficiency.
  • Translated application storyboards and use cases into functional applications.
  • Implemented debugging programs to determine vulnerabilities and issues in software.
  • Analyzed user requirements and designed, coded, tested and debugged applications using HTML and CSS, JavaScript and JQuery.
  • Utilized version control systems such as Git to manage source code repositories.
  • Evaluated existing software programs and identified areas of improvement for optimization purposes.
  • Performed unit testing procedures before rolling out new versions of the software into production environment.
  • Debugged issues related to browser compatibility across multiple platforms like Windows, Mac OS X, iOS.
  • Maintained and improved existing codebases, ensuring code efficiency and reusability.

Lawncare Caretaker

Brewton Lawncare
Brewton, AL
03.2016 - 04.2025
  • Removed fallen leaves from driveways and sidewalks.
  • Planted grass seed in areas where needed.
  • Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Applied fertilizers, herbicides, and insecticides to lawns according to prescribed treatments.
  • Relayed new customer opportunities to management to follow up with sales.
  • Utilized power tools such as mowers, trimmers, blowers, and edgers.
  • Trimmed or edged around flower beds, walks, or walls.
  • Responded promptly to customer inquiries regarding services offered.
  • Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
  • Performed regular lawn maintenance tasks including mowing, trimming, and edging to enhance curb appeal.

Education

High School Diploma -

T.R. Miller High
Brewton, AL
05-2007

Some College (No Degree) -

Coastal Alabama Community College
Brewton, AL

Skills

  • Positive attitude
  • Customer service management
  • Shift leadership
  • Team supervision
  • Operations management
  • Performance metrics
  • Client service
  • Employee relations
  • Operations support
  • Staff training and development
  • Customer retention strategies
  • Problem-solving
  • Flexible schedule
  • Customer service focus
  • Sales and upselling
  • Strong verbal and written communication
  • Complaint resolution
  • Conflict resolution
  • Sales expertise

Timeline

Shift Leader

Panda Express
06.2019 - Current

Technical Specialist Group Leader

Provalus
11.2017 - 06.2025

Lawncare Caretaker

Brewton Lawncare
03.2016 - 04.2025

High School Diploma -

T.R. Miller High

Some College (No Degree) -

Coastal Alabama Community College

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Seron Samuel