Serra Dogan
Sewell,NJ
Summary
Clinical imaging specialist with 6 years of experience in high-volume hospital environments, with extensive hands-on experience using Epic EHR and Sectra PACS systems. Recognized as a department-level resource for imaging workflow troubleshooting, order reconciliation, and system issue resolution. Experienced in submitting and monitoring IT tickets, supporting modality-to-PACS interfaces, correcting documentation errors, and optimizing imaging workflows to improve patient throughput and resource utilization. Seeking to transition into a Clinical Applications / Epic Analyst role to bridge clinical operations and healthcare IT systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ultrasound Technologist
Cooper University Health
08.2023 - 08.2025
- Performed diagnostic ultrasound exams in a fast-paced hospital environment.
- Served as informal Epic and imaging systems resource for departmental staff.
- Troubleshot order discrepancies, worklist routing issues, and documentation errors within Epic.
- Submitted and tracked IT tickets related to PACS integration failures and system latency.
- Collaborated with IT to resolve imaging transmission issues and maintain workflow efficiency.
- Trained new staff on ultrasound systems and Epic documentation workflows.
Ultrasound Technologist
Jefferson Health
05.2022 - 11.2023
- Performed general, vascular, and OB/GYN sonographic exams in accordance with hospital protocols.
- Maintained sterile and compliant imaging environments.
- Assisted staff with imaging workflow questions and Epic documentation processes.
- Implemented workflow improvements that enhanced efficiency in imaging processes.
- Streamlined workflow and reduced wait times by efficiently prioritizing patients based on urgency of examinations.
Ultrasound Technologist
Virtua Health
09.2020 - 05.2023
- Conducted diagnostic imaging procedures across diverse patient populations.
- Maintained high standards of image quality and documentation accuracy.
- Collaborated with multidisciplinary teams to support efficient patient care delivery.
- Participated in quality assurance programs, reviewing images to identify areas for improvement and implementing corrective actions accordingly.
- Initiated quality control measures for sonographic equipment, minimizing downtime and repair needs.
Education
Associate of Science - Diagnostic Medical Sonography
Rowan College At Burlington County
01-2020
Skills
Epic EHR: (End User - Imaging Workflows)
- Managed imaging orders, documentation, and departmental worklists; troubleshot order routing errors and documentation discrepancies
- Assisted technologists with correcting improperly ended exams and linking multiple orders to ensure accurate radiology reporting
- Navigated patient charts to identify misplaced or incorrectly scheduled exams across facilities
Sectra PACS (Designated Super User):
- Held elevated permissions for image correction and quality control prior to radiologist interpretation
- Investigated unidentified studies and modality-to-PACS transmission failures; submitted and monitored IT tickets for interface and latency issues
- Collaborated with IT to resolve imaging connectivity and system performance disruptions
- Participated in troubleshooting ultrasound machine connectivity and network-related transmission failures
Imaging Systems & Interfaces
- Participated in troubleshooting ultrasound machine connectivity and network-related transmission failures
- Identified department-wide vs machine-specific interface issues
- Communicated system performance updates to staff and leadership
- Supported workflow continuity during supervisory absence
Certification
- Registered Diagnostic Medical Sonographer (RDMS) – Abdomen
- Registered Diagnostic Medical Sonographer (RDMS) – OB/GYN
- Registered Vascular Technologist (RVT)
Timeline
Ultrasound Technologist
Cooper University Health
08.2023 - 08.2025
Ultrasound Technologist
Jefferson Health
05.2022 - 11.2023
Ultrasound Technologist
Virtua Health
09.2020 - 05.2023
Associate of Science - Diagnostic Medical Sonography
Rowan College At Burlington County