Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Serrat Zahra

Elkhart,IN

Summary

Proven track record in enhancing customer satisfaction and loyalty at Walmart, adept in cash handling and balancing with a keen focus on customer service excellence. Knows multiple languages. Demonstrates strong work ethic and empathy, achieving high accuracy in transactions. Skilled in both verbal communication and basic math, consistently meeting business needs through flexibility and integrity.

Overview

4
4
years of professional experience

Work History

Cashier/Online Digital Picker

Walmart
09.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier/Stocker

Shoe Carnival
06.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier/Online Digital Picker

Meijer
01.2022 - 03.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Stocked, tagged and displayed merchandise as required.

Personal Care Assistant

American Senior Communities
06.2021 - 12.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cashier/Drive-Thru Cashier

McDonald's
07.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Elkhart High School
Elkhart, IN
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Money Handling
  • Customer Relations
  • Written and verbal communication
  • Basic Math Competence
  • Cash Drawer Balancing

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Cashier/Online Digital Picker

Walmart
09.2022 - Current

Cashier/Stocker

Shoe Carnival
06.2022 - 09.2022

Cashier/Online Digital Picker

Meijer
01.2022 - 03.2022

Personal Care Assistant

American Senior Communities
06.2021 - 12.2021

Cashier/Drive-Thru Cashier

McDonald's
07.2020 - 06.2021

High School Diploma -

Elkhart High School

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Serrat Zahra