Serretta Jones
Colorado Springs,CO
Summary
8+ Years of sales experience
10+ Years of customer service
experience Strong ability to upsell
products
3+ Years of remote work
Excellent knowledge of product features Strong
ability for precise and accurate data Entry
Experience
Superior computer and application skills High
expertise in advertisement and promotion
Exceptional understanding of customer needs
Proficient in complaint handling and solutions
Notable negotiation and communication skills
Business Development Representative, Autopay February 2020—Present
- Manage high volume inbound and outbound calls to consumers interested in auto financing while
providing excellent customer service
- Consistently responded to inquiries in a timely, efficient, and professional manner
- Assist customers with their auto finance experience through phone, text, and email
- Pre-qualify customers based on leads and credit inquiries by gathering sensitive information such as social security number,
vehicle identification number
- Provided seamless transfer to Loan Specialist to close the loan
- Works closely with Loan specialist and underwriting department
-Put customers at ease by explaining the qualification process including expectations and next steps
-Reviews credit reports and scores
Credit Consultant, Fortress Inc January 2019—February 2020
- Handled inbound calls and engaged prospect clients
- Provided phone, email, and chat support for customers calling in about products and questions.
- Negotiated pricing and placement of products for the best sale opportunities.
- Went over credit report with client to help better their credit situation
- Consistently stayed within the top 5 agents for highest grossing sales on a monthly basis.
- Responds to customer inquiries via customer portal
- Monthly followup with assigned clients
Retention Agent, Comcast March 2018 – January 2019
- Handled objections and retained customers calling in to cancel services.
- Increased revenue through up-selling and cross-selling while handling customer concerns.
- Overcame objections
Sales Agent, Charter Communications November 2016 – January 2018
- Handled incoming phone calls and sold cable, phone, Internet, or other services such as premium channels. -
Consistently stayed within the top 10 agents for highest grossing sales on a monthly basis.
- Engaged customers, answering questions and concerns while probing for sales opportunities.
Sales Support, Coleson Foods November 2015 – November 2016
- Created and distributed sales reports to management and representatives.
- Scheduled meetings with store management and managed all travel arrangements for the sales
team. - Ordered and arranged the purchasing and shipping of POS material to be distributed at the
store. - Provided phone support for customers calling in about products and questions.
Sales Representative, Coleson Foods March 2013 – November 2015
- Managed and networked with store directors at military commissaries directors.
- Performed product demonstrations while upselling products and bringing in new line items. -
Negotiated pricing and placement of products for the best sale opportunities.
- Managed sales reps at commissaries and provided sales training.
Human Resources. , Coleson Foods July 2010 – March 2013
- Managed payroll and employee benefits for over 20 employees.
- Created and managed the employee database that is still used today.
- Researched, managed, and negotiated company liability and insurance policies.
- Processed tax forms and new-hire paperwork.
Overview
7
7
years of professional experience
Work History
Business Development Representative
AUTOPAY
Denver, CO
01.2020 - Current
- Manage high volume inbound and outbound calls to consumers interested in auto financing while providing excellent customer service
- Consistently responded to inquiries in a timely, efficient, and professional manner
- Assist customers with their auto finance experience through phone, text, and email
- Pre-qualify customers based on leads and credit inquiries by gathering sensitive information such as social security number, vehicle identification number
- Provided seamless transfer to Loan Specialist to close the loan - Works closely with underwriting department
- Put customers at ease by explaining the qualification process including expectations and next steps
- Reviews credit reports and scores
Education
High School Diploma -
University School of Colorado
01.2011
Timeline
Business Development Representative
AUTOPAY
01.2020 - Current
High School Diploma -
University School of Colorado