Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Serthenia Frost

Serthenia Frost

Salt Lake City,UT

Summary

Dynamic Acquisition Specialist with a proven track record at Discover Card, excelling in processing credit card applications and increasing credit lines. Skilled in data entry and customer service, adept at utilizing Orion stages and Focus 2.0 to enhance operational efficiency. Strong investigative abilities ensure compliance with security protocols while delivering exceptional client support.

Overview

19
19
years of professional experience

Work History

Acquisition Specialist

Discover Card
07.2006 - Current
  • Inbound/outbound customer service; Processing and providing decision on consumer credit card applications
  • Credit line increase; Verifying security processing and providing a decision on existing card holders accounts
  • Fraud; Validating and investigating consumers identity and processing new credit card applications and existing Card holders credit line increase request
  • 1 year collection experience

Education

High School Diploma -

Grainger High
Salt Lake City, UT

Skills

  • Orion stages 2/3
  • Action stage intake for new credit card applications and credit line increase request
  • Focus 20 for processing and validating new credit card applications
  • Google maps verifying physical addresses to consumers to comply with Patriot Act
  • Messaging/chat assistant
  • Data entry
  • 10 key entry
  • Microsoft edge

Timeline

Acquisition Specialist

Discover Card
07.2006 - Current

High School Diploma -

Grainger High

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