Summary
Overview
Work History
Education
Skills
Timeline
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Seryi Hernandez

Midland,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Amazon Delivery Driver

Amazon DSP
08.2021 - Current
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Sales Associate

Sam's Club
12.2020 - 07.2021
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Associate

Calvin Klein
08.2015 - 04.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safety Academy
Elizabeth, NJ
06.2015

Skills

  • Teamwork and Collaboration
  • Order Fulfillment
  • Merchandise Restocking
  • Dependable and reliable
  • Positive Attitude
  • Logistics knowledge
  • Efficiency and Time Management
  • Spanish Fluency
  • Complex Problem-Solving
  • Effective leader
  • Excellent people skills
  • Theft Prevention

Timeline

Amazon Delivery Driver

Amazon DSP
08.2021 - Current

Sales Associate

Sam's Club
12.2020 - 07.2021

Sales Associate

Calvin Klein
08.2015 - 04.2019

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safety Academy

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Seryi Hernandez