Santiago J. Hayes
Chicago,United States
Summary
To utilize my personality and hard work ethic in order to excel in my endeavors, and continue to grow and learn.
Professional in gaming industry, equipped to bring valuable experience to dynamic casino environment. Known for reliability in ensuring fair play and adherence to gaming regulations. Thrives in collaborative settings, focused on delivering excellent customer experiences and adapting to evolving needs. Skilled in handling transactions and resolving player disputes with tact and precision.
Knowledgeable Dealer with proven background in managing gaming tables and ensuring smooth game flow. Successfully maintained high levels of customer satisfaction by providing clear explanations and resolving disputes efficiently. Demonstrated exceptional integrity and keen attention to detail in handling transactions and monitoring compliance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Dynamic individual with hands-on experience in management and banking and delivery driver and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Amazon Delivery Driver
Amazon DSP
01.2024 - 07.2024
- I deliver packages for Amazon. I make sure customers are satisfied with their deliveries and that I have a great attitude, I work through a app called flex and get a route that consists of using maps
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Dealer at the casino
ameristar casino
06.2023 - 01.2024
- Dealt blackjack and baccarat dealt with customers and cash
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Amazon Delivery Driver
Amazon DSP
02.2022 - 05.2023
- I deliver packages for Amazon. I make sure customers are satisfied with their deliveries and that I have a great attitude, I work through a app called flex and get a route that consists of using maps
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Retail Banker
Woodforest National Bank
03.2021 - 12.2021
- As a retail banker I opened accounts, deposited money and withdrew money for customers , helped customers with whatever questions they had.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Assistant Store Manager
Dollar Tree
05.2020 - 03.2021
- I'm responsible for maintaining, depositing, and handling cash.
- I oversee the daily projects and delegate responsibilities accordingly
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
GED -
NEO
5201 US-6, Portage, IN, 4636812-2020
Skills
- Data Entry
- Management
- Logistics
- Leadership
- Food Preparation
- Microsoft Word
- Banking
- Sales
- Customer Service
- Inventory Control
- Delivery Driver Experience
- Bilingual
- Memory retention
- Dependability
- Strong hand-eye coordination
- Quick thinking
- Game rules
- Payout calculations
- Guest service
- Fraud detection
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Delivery Driver
Amazon DSP
01.2024 - 07.2024
Dealer at the casino
ameristar casino
06.2023 - 01.2024
Amazon Delivery Driver
Amazon DSP
02.2022 - 05.2023
Retail Banker
Woodforest National Bank
03.2021 - 12.2021
Assistant Store Manager
Dollar Tree
05.2020 - 03.2021
GED -
NEO