Michael Johnson
Arizona
Summary
Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Robot-O Logistics
Tempe, AZ
10.2023 - Current
- Loading and unloading parcels, inspecting and operating delivery vehicle
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Field Tech Sales Expert
Asurion
Phoenix, Arizona
07.2023 - 01.2024
- Provided exceptional customer service to ensure satisfaction and repeat business.
- Collaborated with internal teams such as marketing, finance, operations.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
Uber Partner
Uber
Los Angeles, CA
02.2020 - 07.2023
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Greeted passengers and provided a safe and comfortable ride to their destination.
Payroll Specialist
Caps
Culver City, CA
08.2016 - 12.2019
- Process payroll for entertainment industry clients
- Solved complex problems related to payroll processing quickly and efficiently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Collaborated with multiple agencies in order to accurately coordinate services
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
Payroll Administrator
Source One Staffing
Irwindale, CA
02.2014 - 07.2016
- Process manual time cards and worksheets to insure accurate and timely running of payroll.
- Communicated with peers and clients in a timely and effective manner.
- Worked with cross-functional teams to achieve goals.
- Maintained confidentiality standards regarding client information.
- Prioritized and organized tasks to efficiently accomplish goals in a timely manner.
Tech Expert
PSS
Phoenix, AZ
05.2012 - 02.2014
- Provide accurate information to customers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
- Provided company users with tech support for IT problems and account maintenance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate - Business
Coastline Community College
06.2009
High school diploma or GED -
Gahr High School
Cerritos, CA06-1999
Skills
- Accounting
- Administrative Experience
- Adp
- Cash handling
- Clerical experience
- Communication Skills
- Community Engagement
- Customer Service
- Data Entry
- Deadline-oriented
- Data mining
- Excel
- Google Suite
- IT support
- Microsoft Suite
- Multitasking
- Organizational Skills
- Pivot tables
- Payroll
- QuickBooks
- Research
- Resource Mobilization
- Sales
- Supervising experience
- Software troubleshooting
- Training & development
- Typing
- Windows
- 10-key
Certification
- Certified Payroll Professional
- CPA
- Driver's License
- CPR Certification
Affiliations
- Volunteer Work
- Community Outreach
- Youth Sports Coach
References
References available upon request.
Timeline
Amazon Delivery Driver
Robot-O Logistics
10.2023 - Current
Field Tech Sales Expert
Asurion
07.2023 - 01.2024
Uber Partner
Uber
02.2020 - 07.2023
Payroll Specialist
Caps
08.2016 - 12.2019
Payroll Administrator
Source One Staffing
02.2014 - 07.2016
Tech Expert
PSS
05.2012 - 02.2014
Associate - Business
Coastline Community College
High school diploma or GED -
Gahr High School
- Certified Payroll Professional
- CPA
- Driver's License
- CPR Certification
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