Experienced professional skilled in team leadership and process optimization. Demonstrates expertise in operational workflows and implementing effective solutions to drive efficiency and productivity. Committed to delivering impactful results and fostering a positive work environment.
Hi, I’m
Justin Burch
Thornton,CO
Summary
Overview
7
years of professional experience
Work History
Halmoni, LLC
Amazon Delivery Driver
06.2022 - Current
Job overview
- Packed and loaded packages onto vans before delivering orders to customers on predetermined routes
- Effectively used GPS, following the most efficient routes to make timely deliveries to customers
- Developed and maintained good customer relationships
Hilton
Front Desk Supervisor
09.2021 - 05.2022
Job overview
- Welcomed guests assigned rooms based on specific guest needs
- Communicated with hotel staff housekeeping maintenance to ensure availability of rooms
- Coordinated solutions quickly when guests experience problems in their room by working with housekeeping and maintenance team
- Assisted food and beverage team as needed
- Implemented new procedures
JPMorgan Chase & Co
Lead Operations Supervisor
01.2020 - 08.2021
Job overview
- Processed and assisted customers with transactions
- Trained team associates Developed, implemented, and managed operational processes and systems to ensure efficiency and customer satisfaction
- Ensured compliance with applicable laws and regulations
U.S. Bank
Customer Service Representative
08.2018 - 12.2019
Job overview
- Provided information about products and services
- Managed large amounts of inbound and outbound calls in a timely manner
- Identified customers' needs, clarified information, and researched every issue and providing solutions
Education
Minnesota State University-MankatoMankato, MN
Bachelor's degree from Marketing
12.2016
University Overview
Saint Paul College-A Community and Technical CollegeSaint Paul, MN
Associate of Applied Science from Supply Chain Management
05.2012
University Overview
Skills
- Data entry
- Microsoft Word
- OneSite
- Logistics
- Accounting software
- LIHTC
- Banking
- Negotiation
- Computer skills
- Accounts payable
- SAP
- Yardi
- Property leasing
- Cash handling
- Financial services
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Amazon Delivery Driver
Halmoni, LLC
06.2022 - Current
Front Desk Supervisor
Hilton
09.2021 - 05.2022
Lead Operations Supervisor
JPMorgan Chase & Co
01.2020 - 08.2021
Customer Service Representative
U.S. Bank
08.2018 - 12.2019
Saint Paul College-A Community and Technical College
Associate of Applied Science from Supply Chain Management
Minnesota State University-Mankato
Bachelor's degree from Marketing
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