Seryniti Otuafi
Clinton,UT
Summary
Dynamic customer service professional with a proven track record at IBC, excelling in conflict resolution and effective communication. Skilled in building strong relationships and enhancing customer satisfaction through active listening and problem-solving. Adept at multitasking in fast-paced environments, consistently delivering exceptional support and maintaining professionalism under pressure.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IBC
Salt Lake City , UT
01.2024 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service / Games
Lagoon
Farmington, UT
03.2023 - 10.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
Education
Northridge High School
Layton, UTSkills
- Team collaboration
- Customer service
- Conflict resolution
- Problem solving
- Active listening
- Problem-solving
- Product sales
- Multitasking
- Calm and professional under pressure
- Time management
- Attention to detail
- Effective communication
Timeline
Customer Service Representative
IBC
01.2024 - 12.2024
Customer Service / Games
Lagoon
03.2023 - 10.2024
Northridge High School
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