Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Shaller

Summary

Dynamic Shift Supervisor at CVS Pharmacy with a proven track record in customer service and conflict resolution. Skilled in managing cash handling procedures and training new employees, I foster a positive team environment while ensuring customer satisfaction. A fast learner with a positive attitude, I excel in performance analysis and time management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cashier

Hobby Lobby
11.2019 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Barista

Dunkin' Donuts
05.2016 - 09.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Science - Kinesiology

West Chester University of Pennsylvania
West Chester, PA
05-2026

Skills

  • Exercise programming
  • Fitness assessment
  • Time management
  • Customer service
  • Team collaboration
  • Conflict resolution techniques
  • Conflict resolution
  • Performance analysis
  • Fast learner
  • Positive attitude

Certification

CPR certified until 3.21.26

Timeline

Shift Supervisor

CVS Pharmacy
05.2023 - Current

Cashier

Hobby Lobby
11.2019 - 04.2023

Barista

Dunkin' Donuts
05.2016 - 09.2017

Bachelor of Science - Kinesiology

West Chester University of Pennsylvania

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Samantha Shaller