Sesetu Timla
Leander
Summary
I'm an experienced food & beverage associate with a keen eye for trends and a passion for the hospitality industry. I put customer satisfaction first, always.
Overview
6
6
years of professional experience
1
1
Certification
Work History
F&B Leadership Trainee
Hyatt Regency DFW
01.2024 - 01.2025
- Overseeing daily operations, conduct pre-shift, handle guests complaints and assist with the operation of the outlets
- Participated in on-the-job training, working closely with supervisor
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes and complete requisitions and reports
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
Food & Beverage Associate
Papermoon Italian Restaurant by W Doha
02.2022 - 06.2023
- Improve the dining experience of guests, taking orders, and POS operation
- Create a memorable experience for all guests
- Greeted and seated guests, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Food and Beverage Associate
Kalahari Resorts Dells
11.2018 - 11.2019
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Rotated to different roles, Hostess, server assistance, server banquets, cashier and pizza maker/grille.
Education
Bachelor's Degree - Tourism Management
Walter Sisulu University
East London, South Africa10-2018
Diploma - Tourism Management
Walter Sisulu University
Butterworth, South Africa05-2017
Skills
- Effective Time Management
- Collaborative Teamwork
- Attention to detail
- Customer service
Certification
- Galileo Reservations by TravelPort
- Commii iii in Pastry by Marriot
- Food safety & personal hygiene by Boecker
- TABC
- Foodhandler
Timeline
F&B Leadership Trainee
Hyatt Regency DFW
01.2024 - 01.2025
Food & Beverage Associate
Papermoon Italian Restaurant by W Doha
02.2022 - 06.2023
Food and Beverage Associate
Kalahari Resorts Dells
11.2018 - 11.2019
- Galileo Reservations by TravelPort
- Commii iii in Pastry by Marriot
- Food safety & personal hygiene by Boecker
- TABC
- Foodhandler
Bachelor's Degree - Tourism Management
Walter Sisulu University
Diploma - Tourism Management
Walter Sisulu University
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