Sesha Robinson
Orlando,FL
Summary
Customer-oriented experience in tailoring specific needs, customer requests and preferences. Recognized for bringing top skills in customer service, data entry and conflict resolution. Acknowledged for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated and committed to contributing to company success goals.
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Overview
11
11
years of professional experience
Work History
Hairstylist
Self-employed
Orlando, FL
05.2018 - Current
- Maintained a clean and safe work environment by following salon protocols and industry hygiene standards.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
CVS Caremark
Orlando, FL
11.2016 - 03.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Aon Hewitt
Orlando, FL
08.2013 - 06.2015
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2025
Skills
Call Documentation
Problem Resolution
Call Center Environments
Project Management
Working efficiently within a remote setting
- Desktop and Laptop Computers
- Advanced communication skills
- Schedule Management
Timeline
Hairstylist
Self-employed
05.2018 - Current
Customer Service Representative
CVS Caremark
11.2016 - 03.2017
Customer Service Representative
Aon Hewitt
08.2013 - 06.2015
Bachelor of Arts - Psychology
Florida Agricultural And Mechanical University