Najah Nelson

• Supported management team to facilitate task completion and meet performance goals.
• Communicated clearly with customers in person and via telephone, driving positive experiences.
• Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
• Investigated and resolved issues to drive better service for customers and employees.
• Gathered data to incorporate into reports and presentations.
• Greeted customers to determine wants or needs.

• Audited manufacturing and packaging batch records to ensure compliance with company policies and regulatory standards.

• Reviewed manufacturing data, corrected batch record errors, and ensured documentation accuracy before batch release.

• Inspected and received human and porcine tissue while performing batch record reviews, cleaning, cycle counts, and product/tissue quarantine.

• Ensured quarantine, media change, and disposition activities complied with regulatory and procedural requirements.

• Provided technical support and collaborated cross-functionally to ensure effective operations.

• Identified, coordinated, and implemented 5S and Lean Six Sigma continuous improvement initiatives.

• Investigated and initiated Non-Conformance Reports (NCRs), CAPAs, Supplier-Related ERs, and Change Controls.

• Tracked issues, updated metrics, and participated in cross-functional quality meetings.

• Assisted with training, development, and motivation of team members to strengthen skills and efficiency.

• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Entered insurance, demographics and health history into patient database.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Verified prescriptions and drug labels, documents and packages.
• Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Entered prescription information into computer databases.