Sesilynn Charley
Copperas Cove,TX
Summary
Results-driven professional with over 5 years of experience as a Customer Service Rep, Unit Supply Clerk, and Material Control Associate. Skilled in customer service, time management, and trend analysis. Committed to maintaining organized and safe work environments, and eager to contribute to team success through strong problem-solving and prioritization skills.
Overview
9
9
years of professional experience
Work History
Cashier
AAFES Exchange
Fort Hood, Texas
05.2024 - 04.2025
- Managed cash register and balanced cash drawers at shift end.
- Delivered exceptional customer service to
- Resolved customer inquiries and issues promptly
- Processed cash and credit payments for gasoline, food and other merchandise.
- Answered customer inquiries regarding fuel prices, services offered, directions.
- Checked customer identification to confirm legal age for alcohol or tobacco purchases.
- Adhered to company policies regarding refunds, returns, exchanges.
- Stocked shelves and organized merchandise
- Restocked items throughout the day
- Maintained up-to-date knowledge of all store promotions and policies.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere
- Followed all safety protocols for handling hazardous materials such as gasoline.
- Reported any suspicious activity to management immediately.
Supply specialist
US ARMY NATIONAL GUARD
Killeen, USA
11.2017 - 11.2023
- Accessed GCSS Army system to manage logistics and inventory.
- Compiles reports on use of stock handling equipment, adjustments of inventory counts and stock records, damage to stock, location changes, etc.
- Distributes stock per assigned soldiers while keeping records of material issued to said soldiers.
- Prepare all unit and organizational supply documents.
- Completed forms and records for operation of arms room storage facility, ensured weapons and ammunition accounted for.
- Issued and received small arms as well as kept weapons and ammunition in a secure and controlled environment.
- Maintain the Arms Room, vault, and everything contained therein, in accordance with Standards and Regulations.
- Developed unit-level standard operating procedures that optimized logistics operations and improved supply chain efficiency.
- Received, inspected, unloaded and loaded supplies; as well as general upkeep and maintenance of Army supplies and equipment.
- Conducted 100% inventories and hand-receipted equipment out to authorized section personnel re-establishing property accountability for the command.
- Assisted and advised the supply officer and commander regarding all supply transactions and property accountability.
Telephone Operator
TELEPERFORMANCE
Killeen, USA
07.2020 - 12.2020
- Handled caller needs for sales, service and account problems.
- Assessed customer needs and escalated calls to specific departments.
- Resolved customer concerns by utilizing internal database prompts and adhering to company scripts to provide accurate information.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Set up customer accounts in the system and updated details to reflect current information.
Telephone Customer Service Representative
GC SERVICES
Copperas Cove, USA
08.2019 - 03.2020
- Processed bill payments, provided directory information, and offered various services to customers.
- Completed a high volume of inbound and outbound calls within deadlines.
- Resolved customer concerns by utilizing internal database prompts and company scripts, leading to improved customer satisfaction.
- Assessed customer needs and escalated calls to specific departments.
- Displayed positive, professional and empathetic tone to deliver consistently superior service.
- Demonstrated positive, professional, and empathetic tone to provide consistently exceptional service.
- Complied with data security and confidentiality policies to safeguard customer information.
FOOD/CUSTOMER SERVICE ASSOCIATE
AAFES
Fort Cavazos, USA
03.2019 - 08.2019
- Record and keep accountability of temperature changes in designated food storage areas.
- Cleaned, sanitized, and maintained work area stations and equipment to ensure compliance with health and safety standards.
- Organized and stored food products in appropriate containers and designated storage areas to ensure easy access and inventory management.
- Record and maintain accountability of temperature changes in designated food storage areas.
WAITRESS
VET PRIDE SERVICES
Fort Cavazos, USA
10.2018 - 02.2019
- Ensured guest satisfaction by checking in after food delivery.
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures.
- Worked in fast-paced environment, handled multiple priorities and learned new procedures.
- Maintained cleanliness standards by sanitizing dining room, bathrooms, and other areas.
- Executed thorough cleaning of dining areas, silverware management and server station organization.
Crew Member
QDOBA
Fort Cavazos, USA
01.2017 - 10.2017
- Greeted guests, answered menu questions and delivered excellent customer service.
- Delivered timely service and performed sanitation tasks.mpany procedures.
- Performed thorough cleaning and sanitation of food preparation and front of house areas to maintain hygiene standards.
- Enhanced customer satisfaction by delivering quick, friendly, and knowledgeable service.
- Met health code requirements by staying on top of regular cleaning work and following guidelines.
- Washed dishes, serving utensils and cooking implements using correct procedures.
- Served fresh, delicious food within the promised timeframes.
WAITRESS
OUR PLACE
Copperas Cove, USA
03.2016 - 11.2016
- Achieved cleanliness targets by efficiently sanitizing dining room, bathrooms, and other areas, ensuring a safe dining experience.
- Served dishes with clear and concise descriptions.
- Proactively checked in with customers to address additional needs and enhance overall satisfaction.
- Worked in fast-paced environment, handled multiple priorities and learned new procedures.
- Set and bussed tables while maintaining sanitation standards.
- Cleaned tables, completed closing duties and re-stocked tableware and supplies.
Education
HIGH SCHOOL DIPLOMA -
COPPERAS COVE HIGH SCHOOL
Skills
- Cash Register Management
- Customer Service
- Data Entry
- Shipping and receiving
- Attention to Detail
- Time Management
- Multitasking
- Call Center Operations
- Effective communication
- Calm Under Pressure
- Positive demeanor
- Microsoft Word
Timeline
Cashier
AAFES Exchange
05.2024 - 04.2025
Telephone Operator
TELEPERFORMANCE
07.2020 - 12.2020
Telephone Customer Service Representative
GC SERVICES
08.2019 - 03.2020
FOOD/CUSTOMER SERVICE ASSOCIATE
AAFES
03.2019 - 08.2019
WAITRESS
VET PRIDE SERVICES
10.2018 - 02.2019
Supply specialist
US ARMY NATIONAL GUARD
11.2017 - 11.2023
Crew Member
QDOBA
01.2017 - 10.2017
WAITRESS
OUR PLACE
03.2016 - 11.2016
HIGH SCHOOL DIPLOMA -
COPPERAS COVE HIGH SCHOOL