Seslie Taylor
Detroit
Summary
Motivated and outgoing professional with strong customer-service skills, excellent communication, and a proven ability to multitask while staying organized. Experienced in fast-paced environments and known for connecting with people, solving problems quickly, and delivering a positive customer experience. Ready to bring strong people skills and reliability to a car dealership sales or customer service role.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Project Manager, PMO
Mothering Justice
03.2020 - 01.2024
- Community Project Coordination – Organized community events, workshops, and outreach activities to support local families.
- Stakeholder & Community Engagement – Built relationships with parents, volunteers, and partner organizations.
- Event Planning & Execution – Coordinated schedules, materials, locations, and volunteers for smooth, successful events.
- Team Leadership – Guided groups of volunteers, assigned tasks, and kept the team motivated and on track.
- Time & Task Management – Managed multiple projects at once, meeting deadlines even in fast-paced community environments.
Bartender
MotorCity Casino
2019 - 01.2023
- Provided high-quality service in a fast-paced casino environment.
- Mixed and served cocktails quickly, accurately, and professionally.
- Built rapport with guests, encouraged repeat visits, and maintained a positive atmosphere.
- Handled cash, tabs, and POS transactions with precision.
Retail Jewelry Associate
Landau Jewelry Stores
08.2014 - 08.2017
- Greeted customers, processed transactions, and kept work areas organized.
- Demonstrated excellent product knowledge and upsold items to increase revenue.
- Build long-term client relationships – creating trust that brings customers back.
- Active listening and personalized recommendations – understanding customer needs to deliver the best service returns, inventory, and daily cash balancing.
- Strong attention to detail – ensuring accuracy with high-value items and customer orders.
- Upselling and sales growth – recommending matching items and add-ons to increase revenue.
Education
High School Diploma -
Stevenson High School
Sterling Heights, MI01-2007
Associate of Science - Business & Project Management Coursework
Wayne County Community College District (WCCCD)
Detroit, MI07-2026
Skills
- Professional Phone Etiquette
- Scheduling & Time Management
- POS Systems / Payment Handling
- Fast Learner & Detail-Oriented
- Strong Communication & People Skills
- Problem Solving & Conflict Resolution
- Customer Service & Relationship Building
Certification
- Project Management Foundations (Coursera, 2025)
- Customer Service & Communication Workshops
- Basic Sales Training
Languages
English
Native or Bilingual
Community Volunteer Work
Mothering Justice, Detroit, MI, Supported community-focused events and advocacy efforts., Assisted with organizing activities benefiting local families and youth., Demonstrated leadership, reliability, and strong communication while working with diverse groups.
Additional Strengths
- Outgoing personality; connects easily with diverse customers
- Strong work ethic and dependable attendance
- Quick learner with ability to adapt
- Experience handling stressful or busy environments with professionalism
Timeline
Project Manager, PMO
Mothering Justice
03.2020 - 01.2024
Retail Jewelry Associate
Landau Jewelry Stores
08.2014 - 08.2017
Bartender
MotorCity Casino
2019 - 01.2023
High School Diploma -
Stevenson High School
Associate of Science - Business & Project Management Coursework
Wayne County Community College District (WCCCD)