Sesshay Faamasino
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
WHW Ministries
Los Angeles, CA
02.2022 - 06.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Reviewed account and service histories to identify trends and resolve issues.
Education
High School Diploma -
06.2020
Skills
- Customer Support
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Account Management
Timeline
Customer Service Associate - WHW Ministries
02.2022 - 06.2023
Thomas Jefferson Senior High School - High School Diploma,
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