Seth Bachman

Start up company distributing fresh and live seafood, began as part time sales rep, left full time work in 2024 to go all in:

• Performed the duties of a owner operator with area of responsibility being the State of Texas; company based in Opelousas, Louisiana.
• Built and maintained relationships with key accounts in 4 markets of Texas: Dallas-Fort Worth Metroplex, East Texas/Shreveport Louisiana, Austin/Central Texas & Houston.
• Increased companies customer base from 30 customers in 2022 to 150+ customers in 2025; increased revenue from $1.2 million in 2022 to $5 million+ in 2025.
• Worked directly with the owner to develop standard operating procedures to increase optimization & scalability, including logistic processes, sales quoting processes, and integration of AI; allowing for company to increase margins 20%+ and allow for hiring of 5 more full time employees, 12 more seasonal employees.
• Recruited and hired domestically & internationally; vetted H2B visa workers from Latin America & correlated travel to and from the Unites States.
• Manage a close-knit team of 3 dedicated outside sales reps, each handling around 40 accounts. Trained them from 0 experience to professional and effective reps.
• Tracked and Performed Accounts Receivable/Payable functions including completing collections on past due receivables.

• Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
• Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
• Correlated between sales, warehouse operations and customer service departments to maintain alignment and organizational efficiency.
• Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
• Monitored and managed the daily tasks of multiple customer service departments; reported findings, issues and achievements directly to branch manager.

Led a team of 25 inbound customer service reps on a contract for one of the largest tech retailers in the world:

• Identified and coached agents behaviors in order to attain key performance indicators, utilized skill based and will based coaching methods.
• Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
• Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
• Correlated with client weekly to identify rising call drivers, best solutions/practices and areas of improvement in standard operating procedures.