Seth Baldwin
Manager
Hamilton,Ohio
Summary
“ Mediocrity is a bad word, one I wont be associated with.” I am a versatile Assistant General Manager with 10 years of experience overseeing daily operations and training professionals of all ages and backgrounds. A decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. With a personable and composed demeanor demonstrated through polished communication and strong leadership I know Ic an be a great asset to your company if given the opportunity.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Crumbl Cookies
Cincinatti, OH
06.2022 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
Shift leader
Chick-Fil-A
Aurora, CO
02.2020 - 06.2021
- Pioneered the best methods for my location to serve guests during the pandemic and instilling all CDC protocols as they changed.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets by creating a new training program for my franchised store.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Optimized customer experience by delivering unparalleled guest services and effectively troubleshooting issues.
BOH Morning Supervisor
Qdoba, DIA
Denver, CO
12.2018 - 05.2019
Assistant General Manager
Gunnison, CO
04.2018 - 12.2018
Assistant General Manager
Firehouse Subs
Aurora, CO
09.2016 - 04.2018
Store Operator
K-Liquor
Denver, CO
08.2016 - 12.2016
Education
High School Diploma -
Grandview High School
Aurora, CO 08.2007 - 05.2011
Skills
Great ability to bolster spirits among staff through relationship building, coaching, and mentoring
Unparalleled customer serviceTraining and development background
Team leadership expert
Business operations knowledge
Timeline
Assistant General Manager
Crumbl Cookies
06.2022 - Current
Shift leader
Chick-Fil-A
02.2020 - 06.2021
BOH Morning Supervisor
Qdoba, DIA
12.2018 - 05.2019
Assistant General Manager
04.2018 - 12.2018
Assistant General Manager
Firehouse Subs
09.2016 - 04.2018
Store Operator
K-Liquor
08.2016 - 12.2016
High School Diploma -
Grandview High School
08.2007 - 05.2011