Summary
Overview
Work History
Education
Skills
Timeline
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Seth Bilbrey

Grand Rapids,MI

Summary

Results-driven business professional with extensive experience in financial services, customer relationship management, and team leadership. Proven track record of delivering exceptional client service while driving operational efficiency. Currently pursuing dual majors in Business Management & Finance at Grand Valley State University, combining academic excellence with practical business experience.

Overview

6
6
years of professional experience

Work History

Personal Banker

Arbor Financial Credit Union
Grand Rapids, MI
02.2022 - Current
  • Ensure industry-leading service standards in every transaction.
  • Aligned product offerings with members' long-term objectives to generate additional revenue.
  • Guaranteed data security through vigilant adherence to privacy guidelines.
  • Execute error-free cash management for numerous daily operations.
  • Delivered exceptional service leading to strong member relationships.

Server

Outback Steakhouse
Grandville, MI
08.2021 - 01.2022
  • Ensured a high standard of customer satisfaction while managing busy shifts.
  • Upheld high levels of health and safety standards through effective monitoring of work areas.
  • Increased revenue via targeted upselling techniques.

Vet Technician

Spay Neuter Express
Otesgo, MI
01.2019 - 01.2022
  • Implemented comprehensive animal care protocols while ensuring highest standards of humane handling practices.
  • Monitored vital signs during preoperative evaluations.
  • Administered precise doses of vaccines and anesthesia under veterinary supervision.

Team Leader

Cold Stone Creamery
Kalamazoo, MI
10.2018 - 01.2020
  • Enforced rigorous health and safety protocols to maintain compliance with food service regulations.
  • Utilized in-depth understanding of products to drive customer contentment.
  • Streamlined shift operations to reduce customer wait times while maintaining quality standards.
  • Orchestrated team discussions to outline daily goals and delegate duties.

Education

Undergraduate - Business Management, Finance

Grand Valley State University
Grand Rapids, MI
04-2025

Skills

  • Business & Consumer Account Maintenance
  • Customer Service
  • Cross-Selling and Upselling
  • Regulatory Compliance
  • Financial Services
  • Professional Appearance
  • Relationship Building & Management
  • Cash Vault Balancing & Auditing

Timeline

Personal Banker

Arbor Financial Credit Union
02.2022 - Current

Server

Outback Steakhouse
08.2021 - 01.2022

Vet Technician

Spay Neuter Express
01.2019 - 01.2022

Team Leader

Cold Stone Creamery
10.2018 - 01.2020

Undergraduate - Business Management, Finance

Grand Valley State University

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Seth Bilbrey