Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seth Bilbrey

Grand Rapids

Summary

Detail-oriented personal banker experienced in assessing and meeting the financial needs of individual and business customers, while building customer loyalty through effective problem resolutions. Results-driven professional with proven expertise in customer relationship management and exceeding sales targets, committed to maintaining strict regulatory compliance, and connecting clients with tailored financial solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Banker

Arbor Financial Credit Union
Wyoming
02.2022 - Current
  • Welcome members as they enter
  • Take proactive ownership to ensure the members receive help
  • Provide service to members by completing transactions efficiently.
  • Promote related items that would benefit the member's financial living situation.
  • Protect individuals' finances and information.
  • Count cash quickly, and accurately.
  • Open and close the branch by ensuring that the vault, cash machine, and cash drawers balance.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.

Server

Outback Steakhouse
Grandville
08.2021 - 01.2022
  • Assisted customers' needs and requests on time
  • Keep and maintain a clean work environment to provide a safe place to eat
  • Educate customers about promotions to up sale those goods
  • Arrange table setting with required products
  • Deliver checks and collect payments
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Vet Technician

Spay Neuter Express
Otsego
01.2019 - 01.2022
  • Responsible for carefully and humanely handling domesticated animals.
  • Performing an initial examination of animals.
  • Taking vital signs, drawing blood, and gathering medical history.
  • Prepare animals for surgery by sterilizing the line of incision.
  • Clean and dispose of any fluids from animals.
  • Give vaccinations and anesthesia accordingly.
  • Maintained inventory control of medications and supplies by restocking shelves according to established protocols.

Team Leader

Cold Stone Creamery
Kalamazoo
10.2018 - 01.2020
  • Discuss Daily work requirements with cremates
  • Train employees on proper scooping technique
  • Keep register accurate while processing payments
  • Maintain menu knowledge to provide recommendations
  • Provide a clean environment to ensure the safety of staff and customer

Education

BBA - Business Management & Finance

Grand Valley State University
Allendale, MI
04-2025

High school diploma -

Kalamazoo Central High School
Kalamazoo
06.2020

Skills

  • Financial Knowledge – Banking services, loans, investments
  • Sales & Growth – Cross-selling, upselling financial products
  • Compliance – Adhering to banking laws & privacy regulations
  • Cash Handling – Transaction accuracy & balancing
  • Technical Systems – SAP database & Fiserv platform experience
  • Client Relationships – Building trust & connecting
  • Consultative Selling – Personalized financial solutions
  • Communication – Clear, professional verbal & written skills
  • Problem Solving – Efficient financial issue resolution
  • Adaptability – Adjusting to client needs & market shifts
  • POS Systems – Operating & troubleshooting retail tools
  • Microsoft Office – Proficiency in Word, Excel, PowerPoint
  • Data Analysis – Identifying financial trends
  • Attention to Detail – Precision in transactions
  • AI Tools – Familiar with productivity-enhancing tech
  • Positive Attitude – Professionalism & approachability
  • Multi-tasking – Managing client needs in fast-paced settings
  • Results-Oriented – Performance & satisfaction-driven
  • Team Collaboration – Supporting success across departments
  • Continuous Learning – Staying current on financial trends

Certification

  • Work Communications Certificate- Grand Valley University

Timeline

Personal Banker

Arbor Financial Credit Union
02.2022 - Current

Server

Outback Steakhouse
08.2021 - 01.2022

Vet Technician

Spay Neuter Express
01.2019 - 01.2022

Team Leader

Cold Stone Creamery
10.2018 - 01.2020

BBA - Business Management & Finance

Grand Valley State University

High school diploma -

Kalamazoo Central High School

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