Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Seth Booth

Operations Manager
Massachusetts

Summary

Experienced leader with a reputation for managing a coordinated effort towards conflict resolution and
improving the customer experience while remaining a consummate safety advocate.

Overview

32
32
years of professional experience

Work History

Sr. Supervisor Overhead Operations

Eversource Energy
12.2019 - Current

Positioned operations team for success by identifying roles and providing support for those roles.


Trained all line workers and supervisors and provided positive reinforcement and helpful feedback that boosted morale and efficiency within the department.


Identified areas of improvement and collaborated as one team to overcome them.


Evaluated and enforced the bargaining agreement.


Maintained budgeted expectations for all capital work plans.


Directed system restoration following storm events.


Supported corporate diversity and inclusion efforts by maintaining a team of varying backgrounds.


Fulfilled role as team captain during company's annual United Way campaign.





Sr. Supervisor Overhead Operations

National Grid U.S.A.
02.2017 - 12.2019


Provided leadership to overhead supervisors and line workers to ensure a safe and productive workforce capable of providing around the clock service to
Worcester County's 840,000 residents and beyond.


Promoted a team culture, where various departments collaborated to achieve goals.


Worked with political and community liaisons to address issues affecting their constituents including the $159 million Polar Park Baseball Stadium.


Identified underperforming areas and implemented effective process improvements including the pole transition of responsibilities and double pole removal programs.


Mandated policy, procedure and performance adherence for continued and increased operational efficiency and customer satisfaction.

President of Operations

Gemini Snow & Ice Management
08.1996 - 04.2017


Provided cost effective solutions for customer's snow and ice management needs at the federal, municipal, and commercial level throughout central Ma.


Created annual budgets for equipment, materials, and personnel.


Negotiated contracts with community leaders and business representatives.


Directed a diverse workforce of company employees and contractors engaged in around the clock operations.


Ensured compliance with all state and federal regulations and reporting requirements.


Initiated and prepared strategic development plans and objectives.

Outside Plant Manager

Verizon
03.2015 - 02.2017


Managed direction and planning for Operations Team with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.


Maintained quality of service with routine inspections and assessments.


Attended petitions and negotiated with property owners for easement rights.


Maintained all personnel and training programs.

Lead Lineman

Verizon
01.1999 - 03.2015


Responsible for the construction of all company owned outside plant including all aerial and underground facilities, poles, and structures.


Responsible for the safe operation of all aerial platforms and digger derricks.


Responded to service requests during and after business hours.

Quartermaster

U.S. Coast Guard
06.1991 - 06.1996


Under a Chief Quartermaster's direction, was responsible for the safe navigation of a U.S.C.G. 110' patrol boat engaged in counter narcotics and search and rescue
operations throughout the Caribbean.


Performed role as Boarding officer during narcotics operations and boat coxswain during search and rescue operations.


Adhered to all regulations listed under the Uniform Code of Military Justice.

Education

Bachelor of Arts - Business Management

Nichols College
Dudley, MA

Skills

  • Work method development and best practice usage
  • A collaborator who understands the strength of a diverse team
  • A skilled negotiator with the ability to coach and develop others
  • A stalwart ambassador of our industry

Affiliations

Member - Carilec (Caribbean Electric Utility Services Corp.)


Established in 1989 with nine members as part of an electric utilities modernization project funded by USAID with a goal of facilitating the development of sustainable
electric energy for all the peoples of the Caribbean states.


Currently, there are 35 utilities, 66 service companies, and 5 affiliates.

Timeline

Sr. Supervisor Overhead Operations

Eversource Energy
12.2019 - Current

Sr. Supervisor Overhead Operations

National Grid U.S.A.
02.2017 - 12.2019

Outside Plant Manager

Verizon
03.2015 - 02.2017

Lead Lineman

Verizon
01.1999 - 03.2015

President of Operations

Gemini Snow & Ice Management
08.1996 - 04.2017

Quartermaster

U.S. Coast Guard
06.1991 - 06.1996

Bachelor of Arts - Business Management

Nichols College
Seth BoothOperations Manager