Job Search Status
Open to workDesired start date: Immediately
Open To Work
Seth Braziel
Work Preference
Summary
Results-driven IT Specialist with 8 years of experience in hardware and software maintenance. Expertise in troubleshooting technical issues and delivering effective solutions to clients. Strong understanding of emerging technologies and committed to providing exceptional customer service as a Help Desk Technician.
Overview
10
10
years of professional experience
Work History
Level 2 IT Support Engineer
Cornerstone Lending
01.2023 - Current
- Implemented technical solutions to resolve customer issues, enhancing overall satisfaction.
- Communicated with clients to identify root causes of computer problems, improving troubleshooting accuracy.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized remote access to install and configure programs on client systems for improved functionality.
- Documented technical issues and solutions to facilitate tracking history and ensure accurate logs.
- Installed and maintained hardware and computer peripherals to store tangible components.
Service Desk Technician
Cornerstone Home Lending
05.2022 - 01.2023
- Delivered Tier 1 IT support to non-technical internal users, enhancing user satisfaction through effective desk side assistance.
- Recorded support interactions for knowledge sharing and continuous improvement.
- Installed, modified, and repaired software and hardware to resolve technical issues
- Clarified technical information for non-technical individuals, fostering better understanding and communication.
- Delivered prompt on-call support for urgent IT issues
- Documented support interactions for future reference.
Technology Specialist
Technology Firm of Texas
11.2021 - 05.2022
- Developed network and database security for monitoring and alerting of potential threats
- Identified causes of networking issues using diagnostic testing software and equipment to facilitate timely resolutions
- Configured wireless networking equipment to ensure optimal performance and reliability.
- Identify causes of networking problems, using diagnostic testing software and equipment
- Executed regular network data backups to prevent data loss.
- Researched hardware and software products to align with technical networking and security requirements.
- Developed network and database security protocols for monitoring and alerting of potential threats
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Customer Service Desktop Specialist
JP Morgan Chase
04.2019 - 05.2022
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Investigated and resolved errors based on customer requests, ensuring alignment with customer and bank records
- Documented customer interactions and transactions, noting inquiries, complaints, and actions taken.
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Developed initiatives to enhance customer service, leading to reduced customer wait times
ONLINE CUSTOMER SERVICE
Tailored Brands
06.2016 - 04.2019
- Determined charges for requested services, collected deposits or payments, and arranged billing to facilitate seamless transactions.
- Resolved customer service and billing complaints by exchanging merchandise, refunding money, or adjusting bills to enhance customer satisfaction.
- Addressed customer service and billing issues to improve overall customer experience and retention.
- Directed unresolved customer grievances to the appropriate departments for thorough investigation and resolution.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Direct unresolved customer grievances to the appropriate departments for further investigation.
Education
Associate of Applied Science - Information Technology
Sanford Brown College
Houston, TXSkills
- Skills & Abilities
- Microsoft Office
- Remote analysis
- Help desk support
- Incident management
- Software issues
- Technical support
- Ticket logging
- Network administration
Timeline
Level 2 IT Support Engineer
Cornerstone Lending
01.2023 - Current
Service Desk Technician
Cornerstone Home Lending
05.2022 - 01.2023
Technology Specialist
Technology Firm of Texas
11.2021 - 05.2022
Customer Service Desktop Specialist
JP Morgan Chase
04.2019 - 05.2022
ONLINE CUSTOMER SERVICE
Tailored Brands
06.2016 - 04.2019
Associate of Applied Science - Information Technology
Sanford Brown College