SETH CHRISTOPHER AULD
Hamptonville,NC
Summary
Results-driven professional with a proven track record in customer service, time management, and trend analysis. Expertise in troubleshooting and crafting effective solutions, complemented by exceptional verbal and written communication skills. Strong background in fostering positive relationships and consistently exceeding sales goals while successfully developing new territories. Proficient in public speaking, adept at engaging with patients and decision-makers, and skilled in creating customized marketing presentations that drive sales success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistive Technology Professional
Carolina's Home Medical Equipment
Matthews, NC
10.2024 - Current
- Developed customized assistive technology solutions to enhance client independence and mobility.
- Exceeded budget goals while growing a new terrority
- Marketed to health care teams and continued to grow those relationships
- Served as a trusted resource for clients seeking guidance on navigating complex technological landscapes while facing physical or cognitive barriers.
- Liaised between clients and manufacturers regarding technical support issues, ensuring timely resolutions and continued satisfaction.
- Developed customized instructional materials to facilitate client learning, promoting self-sufficiency in using assistive technologies.
- Installed and configured operating systems and applications.
- Conducted comprehensive assessments to identify individual needs and recommend appropriate devices.
- Trained clients and caregivers on the effective use of assistive technology tools and systems.
- Collaborated with multidisciplinary teams to integrate assistive technology into rehabilitation plans.
Assistive Technology Professional
Numotion
Charleston, SC
10.2021 - 10.2024
- Working with Doctors and Therapists to ensure positive patient outcomes
- Marketing to decision makers who handle referrals such as Doctors, therapists, case managers and facilities managers
- Managed my team to ensure quality and patient satisfaction
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Building up and maintaining a million plus book of business
- Working with a team to get patients their medical equipment and servicing their equipment
- Getting proper paperwork through Doctors/ Therapists for insurance funding
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Planned and executed strategies to increase business and drive profit growth.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Approached and solved problems with initiative and sound judgment.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Documented, researched and resolved customer service issues.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Technician
Numotion
Asheville NC / Charlotte NC / Charleston SC
10.2018 - 10.2021
- Working to deliver, adjust equipment to patients
- Educating patients on proper health management
- Working with the ATP/ Therapists for great results
- Calibrated, maintained and repaired equipment for reliable performance.
- Performed routine maintenance checks on equipment and systems.
- Secured pipes to structures with brackets and clamps using hand and power tools.
- Worked closely with vendors to resolve warranty claims on defective products.
- Troubleshot hardware, software, and network issues on variety of devices.
- Assembled custom equipment according to client specifications.
- Provided remote support for customers experiencing technical difficulties.
- Repaired and replaced malfunctioning parts in machinery.
Server
Duckworth's Restaurant
Mooresville, North Carolina
01.2014 - 01.2018
- Work efficiently under pressure with high customer volumes
- Collaborate with coworkers to enhance customer service and satisfaction
Church Worship Leader
Northeast Georgia Rehabilitation Center
01.2017 - 05.2017
- Soccer Coach
- Coordinator of Lunch and Learn Programs
- Research and Applied Learning
- Conducted research on Cooperative Learning and studied its impact in the classroom setting
- Compiled a systematic review on the impact of concussions in sports injuries
- Facilitated Labs for Exercise Physiology and Anatomy and Physiology, Completed 135 hours of service
- Worked closely with physical therapists to create individualized plans of care for patients
- Assisted patients in active and passive range of motion activities
- Assisted with procedures such as dry needling, electrical muscle stimulation (e-stim), and progressive muscle strengthening
Manager, Captain of Intramural Sports Club
Shaw Athletic Center
08.2016 - 12.2016
- Completed 135 hours of service
- Developed exercise programs for athletes and community members
- Under supervision completed tasks such as electrical muscle stimulation (e-stim), ultrasound physical therapy, whirlpool therapy, and immobilization of injured joints.
Server
O' Charley's
Mooresville, North Carolina
11.2012 - 01.2014
- Provided excellent customer service
Sandwich Artist
Subway
Mooresville, North Carolina
10.2010 - 11.2012
- Experienced working with the general public
- Collaborated with coworkers to enhance customer satisfaction
Education
Bachelor of Science - Kinesiology
Emmanuel College
05-2017
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Mitchell Community College
05-2014
Skills
- Public Speaking
- Marketing/ Sales Closer
- Tech savvy
- Account management
- Client advocacy
- Disability awareness
- Professional networking
- Assistive Technology Assessment
- Staff Training
- Budget Management
- Customer Service
- Interpersonal Skills
- Professional Networking
- Team Leadership
- Critical Thinking
- Account updating
- Adaptive Equipment Expertise
- Vendor Relations
- Empathy and Compassion
- Time Management
Certification
- Certified Assistive Technology Professional through RESNA
LANGUAGE
English
Native
Timeline
Assistive Technology Professional
Carolina's Home Medical Equipment
10.2024 - Current
Assistive Technology Professional
Numotion
10.2021 - 10.2024
Technician
Numotion
10.2018 - 10.2021
Church Worship Leader
Northeast Georgia Rehabilitation Center
01.2017 - 05.2017
Manager, Captain of Intramural Sports Club
Shaw Athletic Center
08.2016 - 12.2016
Server
Duckworth's Restaurant
01.2014 - 01.2018
Server
O' Charley's
11.2012 - 01.2014
Sandwich Artist
Subway
10.2010 - 11.2012
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Mitchell Community College
Bachelor of Science - Kinesiology
Emmanuel College