Seth Coalson
Murrieta,CA
Summary
Adaptable team player with extensive experience in customer service and operations management. Recognized for strong communication and conflict resolution skills, ready to contribute to a positive and safe environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swim Instructor/Operations Manager
Little Otters Swim School
Murrieta, CA
02.2024 - 02.2026
- Deliver exceptional member and guest experiences by maintaining a welcoming, professional, and solution-oriented approach.
- Provide swim instruction to diverse age groups and skill levels while ensuring strict adherence to water safety protocols and CPR certification requirements.
- Oversee daily operations, including scheduling, staff coordination, program execution, and maintaining a safe, clean, and organized environment.
- Effectively balance front desk responsibilities, swim instruction schedules, and operational priorities during high-traffic periods.
- Support onboarding, mandatory training compliance, and continuous development of team members to align with company standards and core values.
- Utilize Microsoft Office and management software systems to manage scheduling, track attendance, prepare reports, and maintain accurate records.
- Address member concerns, operational challenges, and scheduling conflicts with professionalism and efficiency.
- Manage staff availability, adjust coverage for evenings/weekends/holidays, and ensure appropriate staffing levels.
- Comfortable working in aquatic and gym environments, including lifting 40+ lbs, moving equipment, and maintaining facility readiness.
- Ensure adherence to safety regulations, emergency response procedures, and company policies.
Barista/Customer Service Representative
Starbucks
Temecula
01.2022 - 01.2024
- Extensive experience delivering high-quality service in fast-paced environments, ensuring positive guest interactions and customer satisfaction.
- Ability to engage with diverse customers, coworkers, and management in a friendly, professional manner while maintaining a customer-first attitude.
- Proven ability to manage multiple responsibilities simultaneously, including handling transactions, preparing orders, maintaining cleanliness, and resolving customer concerns efficiently.
- Strong organizational and problem-solving skills to support daily operations, manage workflow, and maintain service standards during peak hours.
- Comfortable using POS systems, Microsoft Office, and company software to process transactions, enter data, manage schedules, and review reports.
- Available to work evenings, weekends, and holidays; dependable in dynamic retail and service environments.
- Committed to creating a positive team culture and upholding company values through reliability, accountability, and professionalism.
- Experienced in operating company systems to prepare documents, input data, manage communications, and support daily business functions.
Golf Cart Attendant/Customer Service Representative
Emerald Isle Golf Course
New Bern, NC
01.2019 - 12.2022
- Background in front desk and customer-facing roles, providing professional, friendly, and responsive service to members and guests.
- Ability to communicate clearly and courteously with golfers, staff, and the public while maintaining a welcoming and service-oriented attitude.
- Capable of managing cart staging, cleaning, check-ins, equipment handling, and guest requests efficiently during peak hours.
- Skilled at coordinating cart availability, tracking usage, addressing member concerns, and ensuring smooth daily operations.
- Comfortable using Microsoft Office and facility management systems to enter data, manage reservations, prepare reports, and communicate via email.
- Available to work early mornings, evenings, weekends, and holidays as required in hospitality and golf operations.
- Demonstrates dependability, accountability, and a positive attitude while supporting team goals and club standards.
- Safely operate, inspect, and maintain golf carts while ensuring cleanliness, safety, and readiness for member use.
- Ability to access and operate company systems to process transactions, check members in, record cart assignments, and review operational reports.
Education
No Degree - Cyber Security Management
Azusa Pacific University
Azusa, CA02-2028
Skills
- Exceptional Customer Service & Hospitality
- Strong Communication Skills
- Member Engagement & Relationship Building
- Front Desk & Administrative Operations
- Multitasking & Adaptability
- Problem-Solving & Conflict Resolution
- Organizational Skills & Attention to Detail
- Inventory Management & Sales Support
- Safety & Policy Compliance
- Facility Maintenance Support
- Team Collaboration & Flexibility
Certification
- First Aid/CPR Certified
Timeline
Swim Instructor/Operations Manager
Little Otters Swim School
02.2024 - 02.2026
Barista/Customer Service Representative
Starbucks
01.2022 - 01.2024
Golf Cart Attendant/Customer Service Representative
Emerald Isle Golf Course
01.2019 - 12.2022
No Degree - Cyber Security Management
Azusa Pacific University