Diana Macias
San Diego,CA
Summary
Professional Summary
Dedicated and personable customer service professional with over three years of experience across retail, food service, front desk operations, and behavioral services. Skilled in delivering exceptional customer experiences, building meaningful relationships, and understanding individual needs to provide personalized recommendations and solutions. Experienced in assisting customers of diverse ages and backgrounds, maintaining professionalism in fast-paced environments, handling multiple responsibilities, and creating welcoming, positive experiences. My background as a Registered Behavior Technician has strengthened my patience, communication, attention to detail, and ability to connect with individuals on a personal level. I take pride in helping customers find exactly what they are looking for while ensuring they feel comfortable, valued, and confident in their choices. Passionate about customer satisfaction and eager to bring my enthusiasm, adaptability, and service-oriented mindset to a dispensary team while expanding my product knowledge and delivering an exceptional retail experience.
Overview
1
1
Certification
3
3
years of professional experience
Work History
RBT
ClubXcite
San Diego, CA
06.2026 - Current
- Implemented ABA treatment plans for ACES clients in home and school settings.
- Assisted clients with skill acquisition, communication, and daily living routines.
- Facilitated skill acquisition, communication, and daily living routines for clients.
- Modeled clear handshape, movement, and facial expression during practice sessions.
- Assessed students signing through guided drills and live conversation practice.
- Reinforced Deaf culture awareness and respectful communication habits.
- Assessed student homework and classwork for comprehension and sign interpretation proficiency.
- Coordinated scheduling and session notes with tutoring program staff.
- Partnered with educators to create and implement innovative ASL curriculum.
REGISTERED BEHAVIOR TECHNICIAN (RBT)
InSTEPPS
Chula Vista, CA
02.2026 - Current
- Foster positive relationships with clients and families through effective communication and professionalism
- Collaborate with team members and supervisors to ensure delivery of high-quality service
- Handle stressful situations calmly while ensuring client safety and support
- Organize and manage fast-paced daily schedules with meticulous attention to detail
Front Desk Receptionist
El Flow
San Diego, CA
06.2026 - 08.2026
- Greeted guests at El Flow front desk with warm, professional service.
- Answered calls and routed inquiries for El Flow staff.
- Processed payments and issued receipts for front desk transactions.
- Answered phone calls and routed messages to proper departments.
- Scheduled appointments and maintained daily calendar coordination.
- Checked in guests and verified visit details against office records.
- Processed incoming mail and distributed packages to staff members.
- Maintained reception area cleanliness and organized guest materials.
REGISTERED BEHAVIOR TECHNICIAN (RBT)
Best Life ABA
San Diego, CA
11.2025 - 02.2026
- Delivered one-on-one support, fostering trust and engagement with clients.
- Adapted quickly to evolving client needs, ensuring consistent care and support. to changing situations and client needs
- Maintained comprehensive records of interactions, enhancing team collaboration and continuity. Also strong communication with team members
FOOD SERVER / CUSTOMER SERVICE
Prinkipia Frozen Yogurt
Chula Vista, CA
10.2024 - 11.2025
- Provided friendly and attentive customer service, enhancing guest satisfaction in fast-paced environment
- Accurately took customer orders and ensured timely service, contributing to efficient dining experience
- Ensured accurate cash handling during transactions
- Maintained cleanliness and organization of dining and service areas
- Executed cash transactions and managed POS operations
RETAIL ASSOCIATE
Qluv
National City, CA
07.2025 - 09.2025
- Guided customers in selecting products that met their needs, enhancing shopping experience
- Executed transactions promptly while delivering attentive customer service
- Organized merchandise displays and managed inventory to ensure product accessibility
- Assisted customers with Qluv product selection and style recommendations
- Restocked merchandise and maintained organized sales floor
- Answered customer questions about Qluv products and store policies
- Set up promotional displays to support Qluv brand presentation
RBT
ACES
Chula Vista
06.2024 - 09.2025
- Conducted data collection and analysis to monitor and improve client behavior and treatment effectiveness.
- Developed and implemented individualized behavior intervention plans, enhancing clients' developmental progress.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Trained and supported new staff on behavioral techniques and protocols, fostering consistent care delivery.
SALES REPRESENTATIVE
Metro by T-Mobile
Chula Vista, CA
08.2023 - 10.2023
- Cultivated effective communication and sales techniques to drive customer engagement
- Assisted customers in selecting products and services while providing account support to enhance satisfaction
- Addressed customer concerns effectively professionally and efficiently
Education
Bachelor of Science - Cybersecurity
San Diego City College
San Diego, CASkills
- Exceptional Customer Service & Hospitality
- Personalized Product Recommendations
- Retail Sales & Upselling
- Customer Engagement & Satisfaction
- Customer Relationship Building & Retention
- Strong Verbal & Interpersonal Communication
- Active Listening & Customer Needs Assessment
- Point-of-Sale (POS) Operations
- Cash Handling & Transaction Accuracy
- Conflict Resolution & De-escalation
- Multitasking & Time Management
- Attention to Detail & Organization
- Problem-Solving & Adaptability
- Inventory Management & Merchandising
- Product Knowledge & Quick Learning
- Teamwork & Collaboration
- Professionalism & Positive Attitude
- Bilingual Communication (English & Spanish)
- Ability to Work in Fast-Paced Environments
- Regulatory Compliance & Responsible Sales
- Customer Education & Product Guidance
- Building Customer Trust & Loyalty
Certification
RBT Certification
CPR Certified
Food Handlers
Responsible Beverage Service Training
LANGUAGES
English, Spanish, ASL
HIGHLIGHT OF QUALIFICATIONS
English, Spanish, ASL
Timeline
RBT
ClubXcite
06.2026 - Current
Front Desk Receptionist
El Flow
06.2026 - 08.2026
REGISTERED BEHAVIOR TECHNICIAN (RBT)
InSTEPPS
02.2026 - Current
REGISTERED BEHAVIOR TECHNICIAN (RBT)
Best Life ABA
11.2025 - 02.2026
RETAIL ASSOCIATE
Qluv
07.2025 - 09.2025
FOOD SERVER / CUSTOMER SERVICE
Prinkipia Frozen Yogurt
10.2024 - 11.2025
RBT
ACES
06.2024 - 09.2025
SALES REPRESENTATIVE
Metro by T-Mobile
08.2023 - 10.2023
Bachelor of Science - Cybersecurity
San Diego City College