Seth Cundiff
Bluefield,VA
Summary
Motivated conductor with experience in freight, passenger and commuter train operations. Demonstrated ability to work safely, communicate clearly and make sound decisions. Committed to providing outstanding customer service and meeting or exceeding safety standards.
Overview
6
6
years of professional experience
Work History
Conductor
Norfork Southern Railroad
04.2021 - Current
- Communicated with train dispatchers to obtain and adjust directions.
- Performed air brake and electrical connection coupling.
- Prepared forms, required reports, switch lists and train orders daily.
- Performed daily inspections on switches.
- Communicated through various methods to conduct train movement.
Service Advisor
Cole Harley-Davidson
01.2018 - 03.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Graham High School
Bluefield, VA01.2017
Skills
- Managing Performances
- Setting Tempos
- Interpreting Pieces
- Critical Thinking
- Freight Transportation
- Safety Meetings
- Complex Problem-Solving
- Customer Satisfaction
Timeline
Conductor
Norfork Southern Railroad
04.2021 - Current
Service Advisor
Cole Harley-Davidson
01.2018 - 03.2021
High School Diploma -
Graham High School
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