Troy Hilton
VA
Summary
Adept at maintaining equipment and managing performances, I excelled at Amtrak by enhancing train functionality and passenger satisfaction. My strong problem-solving abilities and effective communication skills led to improved safety and service standards, showcasing my commitment to excellence in train operation and customer assistance.
Overview
13
13
years of professional experience
Work History
Conductor
Amtrak
Washington, DC
09.2011 - Current
- Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.
- Assisted in training new conductors on operational procedures and safety protocols.
- Assisted in resolving customer complaints and ensuring passenger comfort during trips.
- Maintained communication with dispatchers and other crew members via radio or other methods.
- Observed train movement to ascertain functionality.
- Assisted passengers with boarding and alighting trains safely.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Nursing
Mississippi University For Women
Columbus, MSSkills
- Managing performances
- Maintaining equipment
- Safety management
- Passenger assistance
- Train operation
- Assisting customers
Timeline
Conductor
Amtrak
09.2011 - Current
Some College (No Degree) - Nursing
Mississippi University For Women
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