Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Seth Dalton

Charlottesville,VA

Summary

Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Looking for an environment to continue learning and evolving as a professional. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

7
7

Years of Customer Service Experience

3
3
Certification

Work History

Bar Manager

Burger Bach
06.2019 - 09.2024
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Head Bartender

Zocalo Restaurant
07.2024 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Associate of Science - Information Technology

Piedmont Virginia Community College
Charlottesville, VA
12-2025

Skills

  • Proficient in Windows, MacOS, and Linux (Ubuntu Desktop/Ubuntu Server)
  • Team Collaboration and Communication
  • Security Concepts, Infrastructure, and Tools
  • Knowledge in Incident Response, remediation, and escalation
  • Experience with mobile OS platforms (Android/IOS)
  • Experience with Ticketing Systems, Log Analysis, and troubleshooting techniques
  • Skilled in customer engagement
  • Skilled with whole suite of Microsoft365 Applications

Certification

  • Google CyberSecurity Certification, Google - 2023
  • Google IT Support Certification, Google -2023
  • COMPTIA Security Plus Certification - 2026


Currently Pursuing


  • Comptia Network Plus
  • Microsoft Azure 900 Certification
  • Cisco CCNP Certification


Timeline

Head Bartender

Zocalo Restaurant
07.2024 - Current

Bar Manager

Burger Bach
06.2019 - 09.2024

Associate of Science - Information Technology

Piedmont Virginia Community College
Seth Dalton