Summary
Overview
Work History
Education
Skills
Timeline
Software
OfficeManager
SETH DANIELS

SETH DANIELS

Grand Rapids,MI

Summary

Seasoned Team Leader bringing eight years of various styles of management experience from retail settings. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Dynamic relationship builder ready to take on challenging, growth-oriented roles with this company.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Lead Guest Specialist

LIV Cannabis
07.2024 - Current
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that improved customer retention.
  • Increased repeat business through exceptional customer service and extensive knowledge of store products.
  • Provided valuable feedback on product quality and selection, contributing to continuous improvement efforts within the store operations.

Dispensary Store Manager

ZAR Wellness
10.2022 - 12.2023
  • Trained, coached, and mentored 10 team members to deliver outstanding customer experiences and meet sales targets.
  • Managed scheduling, payroll, and performance evaluations for staff members, fostering a positive and productive work environment.
  • Handled escalated customer complaints and resolved issues in a timely and professional manner, maintaining customer satisfaction and loyalty.

Manager in Training

LUSH
11.2020 - 11.2021
  • Fostered 15-person team with positive feedback and constructive criticism to motivate employees to maximize performance.
  • Accomplished positive interactions, deescalated issues and reflected brand values while building rapport with customers.
  • Collaborated with senior management to develop and implement operational policies and procedures, ensuring consistency and efficiency across multiple locations.

Education

Bachelors of Applied Arts And Sciences -

University of North Texas
Denton, TX
05.2001 - 12.2024

Skills

Time and Priority Management

Timeline

Lead Guest Specialist

LIV Cannabis
07.2024 - Current

Dispensary Store Manager

ZAR Wellness
10.2022 - 12.2023

Manager in Training

LUSH
11.2020 - 11.2021

Bachelors of Applied Arts And Sciences -

University of North Texas
05.2001 - 12.2024

Software

Dutchie POS

Store Force

Microsoft Excel

Google Sheets

Treeze

SETH DANIELS