I see myself as a dedicated professional with expertise in customer relationship management and event coordination. I personally specialize in enhancing service quality to drive customer loyalty and increase profitability. My main focus is on retaining customers and converting them into regular patrons.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Bar Manager
Yup Cocktail Lounge
Austin, Texas
10.2023 - 02.2025
Oversaw daily bar operations and coordinated staff scheduling to enhance service quality at cocktail lounge.
Trained and mentored bartenders on mixology techniques and customer service standards.
Fostered a welcoming atmosphere for guests through exceptional service and engagement.
Boosted revenue by promoting additional products and optimizing beverage menu based on customer preferences.
Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Maintained inventory levels and ordered supplies to ensure bar efficiency.
Streamlined inventory management by ordering and maintaining supplies of alcoholic beverages and bar essentials.
Ensured compliance with health and safety regulations in all bar activities.
Oversaw cash handling procedures and managed daily financial reports accurately.
Bartender
Eden Cocktail Lounge (Speakeasy)
Austin, Texas
11.2023 - 12.2024
Supported bartenders during peak hours by efficiently preparing and serving drinks to meet high demand.
Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Stocked ice, garnishes, and glassware to support efficient drink service.
Prepared cocktail ingredients and ensured timely delivery for special events.
Interacted with customers to deliver friendly service and ensure timely assistance with drink orders.
Partnered with team members to create a welcoming atmosphere that improved customer satisfaction during service hours.
Managed waste disposal and recycling in compliance with health regulations.
Bartender/Server
Crafthouse Kitchen and Tap
San Marcos, Texas
04.2016 - 08.2023
Coordinated operations during shifts to maintain smooth service.
Trained and mentored new bartenders on drink preparation techniques.
Ensured compliance with health and safety regulations for food and beverages.
Handled customer inquiries and resolved issues to maintain satisfaction.
Barback/Bartender
La Torretta Lake Resort & Spa
Montgomery, Texas
05.2013 - 05.2015
Assisted bartenders with drink preparation and service during busy shifts.
Maintained cleanliness of bar area, ensuring an organized workspace for staff.
Stocked ice, garnishes, and glassware to support efficient drink service.
Engaged with customers, providing friendly service while assisting with drink orders.
Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Cleaned the bar area including counters, glasses, and utensils throughout shift.
Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
Successfully managed multiple tasks simultaneously while providing quality service.